Surface Book w/ new Dock. Dock fails after a time and requires reboot of Surface Book.

Anonymous
2015-10-29T17:24:09+00:00

I've got a new Dock connected to a Surface Book.  The dock has several USB devices connected, a LAN Ethernet cable, and a DP monitor.  The dock works fine for a time after boot; however, connectivity to the dock begins to bounce.  The USB devices and monitor disconnect/reconnect rapidly.  Removing and reapplying power to the dock has no positive effect.  Disconnecting/reconnecting the connector from the surface also has no positive effect.  The only solution is to reboot the Surface Book.  After a reboot the dock functions as expected for a time, and then the process starts all over.

All of the Windows updates have been applied.

Any feedback would be greatly appreciated.

Thanks,

Blake

Surface | Surface Book | Display and screen

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  1. Anonymous
    2015-11-23T20:54:45+00:00

    In fact, I had purchased two docks and two Surface Book units, so had an extra to test with.  Over the weekend I swapped docks. This completely solved the display issue, and I have since returned the one bad dock; the display issue had nothing to do with drivers or OS apparently, since the other dock just worked. The replacement dock works as did my second dock, so it is confirmed to have been a bad unit.

    The USB issue has not re-appeared today after update, I will update this thread if I see it again.

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  2. Anonymous
    2015-11-23T20:47:30+00:00

    Yep. No dice on the new firmware update, though I do have something that has more or less corrected the behavior for me. As previously stated, if I boot up with the dock connected, I don't see problems until I undock and re-dock. 

    Another issues I have is with battery drain in sleep. I changed all the on battery settings at some point to hibernate which basically is a break-fix for that issue. The interesting side effect was that I've noticed if the system was undocked, but then hibernated prior to docking, I don't see the issue with USB/sound disconnects. Even if I have the issue, I just have to undock, hibernate, redock, and power up. The downside is that it's still stupid. The upside is I don't have to reboot every time I want to undock and redock.

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  3. Anonymous
    2015-11-20T03:16:56+00:00

    Mine still loses connection to mouse and keyboard from time to time - usually happens when it goes to sleep after idle. When I turn back on it connects for a second and then the mouse and keyboard die. Monitor stays on.

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  4. Anonymous
    2015-11-20T00:56:55+00:00

    An updatehas been released yesterday. Please install it and let us know if there is any improvement.

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  5. Anonymous
    2015-11-16T22:38:55+00:00

    This is the exact problem that I have. 

    Surface book + dock

    Occasionally (seems like about every 10-15 minutes just now) everything connected to the dock will disconnect and then reconnect. When this happens:

    • USB mouse (connected directly by wire) LED light goes off
    • Mouse and keyboard stop working
    • Audio stops

    When it reconnects, the "reconnect" sound plays, and things come back

    Beyond these symptoms, no external monitors are working no matter which combination of ports I use (have used DisplayPort, DVI, and VGA via adapters to the mini DisplayPort). I can get VGA adapter to drive a second display when it's plugged in directly to the Book but not the Dock.

    I have also seen similar behavior when using the USB port directly from the book to drive an Asus USB display. It works for a few minutes, then the disconnect/reconnect keeps power but the result is that the display is frozen from then on. 

    So this is not exactly working for me as a dock, I have to say.

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