Trackpad responsiveness issues

I've been trying to make an appointment since the very first time I started this thing up.  But either there are no appointments due to the number of people with issues, or the entire appointment system is down. But going without an appointment is also a huge waste of time. 

It's absolutely unacceptable. The trackpad doesn't work and I can't wake it up from sleep...  Why bother opening it?

The appointment desk hours are not exactly conducive to having a full time job either. And lastly, these issues will likely not be fully resolved in the 15 minute appointment. 

This is is so disappointing and such a headache. 

If I were having these kinds of trackpad problems I would be at a Microsoft Store showing the problems to a Microsoft tech.

Wow. Genius answer. But there is only one store that has one of those in this whole state...  And it's not convenient. 

Secondly, the appointment option online has been down for several days.  I can't take the whole day to drive there and then wait for them to have a free minute.  I called tech support and tried to do it over the phone....  Disaster. Very difficult to understand the tech, took forever, and solved nothing.

I actually had some bare minimum expectations when I bought this stupid thing. A computer that costs $2600 or whatever shouldn't have such major issues right out of the box.  This rollout has been a disaster. 

I'm sorry you are having such problems, Erin.  I was only trying to be helpful. I didn't intend to come across as rude.  I live in Atlanta and have the luxury of having three Microsoft stores within a short driving distance.

I recently had a similar problem with my Surface Book.  In settings I had set the option to turn off the trackpad if I was using the mouse.  Since I touch type I have the habit that I can't break of letting my thumbs brush the trackpad as I type.  With the track pad turned off when the mouse is on there is then no problem.  The trackpad turned on if I turned the mouse OFF and turned off when I turned the mouse ON.  Everything worked perfectly.

However, the first time I picked up my computer and walked away from my desk and sat down in my easy chair with my computer in my lap I COULDN'T GET THE TRACKPAD TO WORK!  I tried everything. I was totally frustrated!  I had a broken trackpad!  It took me a good bit of time to figure out that my Bluetooth mouse was still turned on, was still sitting on my desk in Bluetooth range, and was keeping my trackpad turned off.  "Slap my forehead".

I've been trying to make an appointment since the very first time I started this thing up.  But either there are no appointments due to the number of people with issues, or the entire appointment system is down. But going without an appointment is also a huge waste of time. 

It's absolutely unacceptable. The trackpad doesn't work and I can't wake it up from sleep...  Why bother opening it?

The appointment desk hours are not exactly conducive to having a full time job either. And lastly, these issues will likely not be fully resolved in the 15 minute appointment. 

This is is so disappointing and such a headache. 

If I were having these kinds of trackpad problems I would be at a Microsoft Store showing the problems to a Microsoft tech.

Wow. Genius answer. But there is only one store that has one of those in this whole state...  And it's not convenient. 

Secondly, the appointment option online has been down for several days.  I can't take the whole day to drive there and then wait for them to have a free minute.  I called tech support and tried to do it over the phone....  Disaster. Very difficult to understand the tech, took forever, and solved nothing.

I actually had some bare minimum expectations when I bought this stupid thing. A computer that costs $2600 or whatever shouldn't have such major issues right out of the box.  This rollout has been a disaster. 

I'm sorry you are having such problems, Erin.  I was only trying to be helpful. I didn't intend to come across as rude.  I live in Atlanta and have the luxury of having three Microsoft stores within a short driving distance.

If I were having these kinds of trackpad problems I would be at a Microsoft Store showing the problems to a Microsoft tech.

Wow. Genius answer. But there is only one store that has one of those in this whole state...  And it's not convenient. 

Secondly, the appointment option online has been down for several days.  I can't take the whole day to drive there and then wait for them to have a free minute.  I called tech support and tried to do it over the phone....  Disaster. Very difficult to understand the tech, took forever, and solved nothing.

I actually had some bare minimum expectations when I bought this stupid thing. A computer that costs $2600 or whatever shouldn't have such major issues right out of the box.  This rollout has been a disaster. 

I'm sorry you are having such problems, Erin.  I was only trying to be helpful. I didn't intend to come across as rude.  I live in Atlanta and have the luxury of having three Microsoft stores within a short driving distance.

If I were having these kinds of trackpad problems I would be at a Microsoft Store showing the problems to a Microsoft tech.

Wow. Genius answer. But there is only one store that has one of those in this whole state...  And it's not convenient. 

Secondly, the appointment option online has been down for several days.  I can't take the whole day to drive there and then wait for them to have a free minute.  I called tech support and tried to do it over the phone....  Disaster. Very difficult to understand the tech, took forever, and solved nothing.

I actually had some bare minimum expectations when I bought this stupid thing. A computer that costs $2600 or whatever shouldn't have such major issues right out of the box.  This rollout has been a disaster.

If I were having these kinds of trackpad problems I would be at a Microsoft Store showing the problems to a Microsoft tech.