Trackpad responsiveness issues

Anonymous
2015-10-28T05:03:03+00:00

I'll start off by stating I'm used to a Macbook Pro when it comes to the trackpad, do I may be a little biased. However, when using the trackpad, I'm specifically having a problem when using two finger scrolling. It seems to have about a one second (maybe half second) delay when I start to try and scroll a web-page. Basically, if I start with two fingers at the top of the trackpad and swipe down to scroll, the screen doesn't start scrolling until my fingers are halfway down the trackpad. Sometimes it struggles to recognize that I'm trying to scroll at all, and I have to swipe several times on the screen.

This issue doesn't happen in the settings screen, or when scrolling through the start menu. However, it does happen when in both Edge and Chrome, and also even happens in Windows Explorer, scrolling through a big directory.

I've turned off the pointer delay (and I keep accidentally tapping it), so I know it's not that. Just using it as a pointer doesn't seem to have any delay, and using touch to scroll has no delay at all. I've tried other settings like increasing the lines scrolled to 15, and that doesn't make it smoother or more response, just makes it scroll further and it seems even more jerky.

Anyone else see this? More importantly, any one have ideas on how to fix this? Yes, I've installed all available updates.

Surface | Surface Laptop | Install and update

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  1. Anonymous
    2015-11-22T00:07:10+00:00

    Got a new Surface book, encountering several problems...

    One of which is that when waking from sleep, my trackpad will not respond.  Keyboard will continue to work, but no trackpad.  Looked in device manager, and it was nowhere to be found.

    Able to fix it by detaching screen and reattaching or by rebooting (sometimes doesn't work).

    ME TOO.  Very frustrating.

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  2. Anonymous
    2015-11-20T17:05:23+00:00

    So, yesterday everything worked fine.  I updated last night and started working this morning and found that 2 finger scroll and 2 finger tap for right click were not working.  I checked the touchpad settings and they were very, how i say sparse.  I tried reinstalling the touchpad but no luck.  I rebooted a few times, nothing.  Anyone else having this issue?  How can I get this back?

    Update: 

    I redocked and all is good.  Seems they have some hardware issues to work on with the dock interface.

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  3. Anonymous
    2015-11-19T03:39:43+00:00

    Hi Everyone,

    Thanks for the detailed experiences and workarounds - it definitely helps!

    We released an update today (11/18/2015) and while the scenarios here are not explicitly addressed by the update please take a moment to ensure you have all the latest Windows and Surface updates.

    If you continue to experience delays with two-finger scrolling please continue to share as much as you remember...

     - Is it always the same in certain apps

     - Better/Worse depending on current load

    The more you can share the better.

    Thanks,

    Josh

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  4. Anonymous
    2015-11-18T07:25:13+00:00

    Have any of you guys experienced the trackpad having about a 1-2 second delay before becoming responsive again after typing? I have a feeling it is a bug in the algorithm for palm check, which just disables the trackpad for WAY too long while typing, so for those who try to move the mouse within a second or two after finishing typing, it still has the trackpad disabled. I find this extremely annoying and I never had this issue (with palmcheck working beautifully) on my MacBook Air. 

    Also I attempted to play a game on the surface book that requires you to press keys to move a character, while turning said character with the input from the mouse. Since pressing a key disables the trackpad, this literally disables you from moving the character in the game with the trackpad while also moving forward. Only time it works is if you already have your finger on the trackpad moving it before pressing a key. This isn't a deal breaker because I can connect a mouse to play, but the typing and then trying to move the mouse is killer.

    To reproduce: Just type into some text box (let it be word, or the reply box right here) and then right away try to move the cursor. If you're within a second or so of typing, the mouse wont move.

    Besides that issue, I have a few other problems with the trackpad:

    • Thumb detection not working well - as in cannot scroll with two fingers while thumb is resting on trackpad. If I move my thumb and rest it much more "sideways" so more of the thumb is touching the trackpad, it does detect it and I am able to scroll again while resting it. Just wanted to tell you microsoft that not all people rest their thumbs the same, but the algorithm should take care of detecting that too.
    • CLICKING AND DRAGGING!! This fails sooo many times. The trackpad will just let go of the object you are dragging or attempting to select. I have a feeling this has much to do with the thumb detection from above. This is possibly the biggest failure of the trackpad.
    • Two finger scrolling is a massive hit or miss. Sometimes it'll detect both of my fingers, and sometimes they're too close together or too far to get detected.

    Has anyone experienced any of the above?

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