My Microsoft ads account got suspended before I even created a campaign .

Anonymous
2023-02-27T08:57:28+00:00

I got this message 30 mins after creating the account and loading 100$ into it,

"Your access to Microsoft Advertising is currently blocked

We have detected unusual activity in your Microsoft Advertising account. As a security precaution, we have suspended your account and blocked your access.

You can no longer sign in with this user name or email address.

To resolve this issue, please contact Support."

I have never used microsoft ads before, this is insane. I feel like they robbed me of my money. I didn't even do anything.

When i contact support they say they cant even tell me what the issue is.

Can someone please help me resolve this issue?

Thanks,
Matt

Microsoft Advertising | Accounts, profiles, and login | Account access

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  1. Anonymous
    2023-07-01T03:29:36+00:00

    Same thing just happened to me. Wasn't even done setting it up and all I did was try to import a Google Ad as suggested.

    This is ****. How can someone do something wrong if they do exactly what they are told?

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  2. Anonymous
    2023-05-31T16:35:45+00:00

    Thank you so much for waiting, Shemeaka. I apologize for the long hold. Upon checking my resources, I can see that they already requested a manual review from our account specialist, and I can see that they already provided results. To be honest, I really hate this and I hate to be the bearer of this news, and it just saddens me to relay this message to you. How I wish we were really conversing about a different matter.


    Bot said: 1 attachment. One or more links in the message.Based on our investigation, your account will remain closed. For privacy and security reasons, we cannot provide details around your specific account closure, but the account was determined to be a high risk to other customers or advertisers, as stated in our Editorial Guidelines (https://about.ads.microsoft.com/en-us/policies/home) and Terms of Use (https://www.microsoft.com/en-us/legal/intellectualproperty/copyright).You said: Why is my account suspended? I didn’t have anything inappropriate or illegal? You said:Why is my account suspended? I didn’t have anything inappropriate or illegal?

    Bot said: 1 attachment.

    I really want to help you. If only I have options to do that, without hesitation I will resolve this. However, please understand that I am only an advocate, and I am just providing the information provided by the system. I really apologize for the inconvenience that it had caused you.

    You said: It is for pressure washing and duct cleaning? this is insane.

    Microsoft I am so disappointed in you guys! You won't even tell me what the violation was.

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  3. Anonymous
    2023-05-22T02:40:23+00:00

    confusing

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  4. Anonymous
    2023-05-21T17:41:12+00:00

    Yes it’s crazy. So many people on here have the same issue. No one can understand why it happens. I had a Microsoft Ad Specialist reach out to me in a private message. He is going to look into my account and investigate to try and see what he can find out. I will keep everyone posted.

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  5. Anonymous
    2023-05-21T14:51:03+00:00

    It also happened to me, I haven't finished my compaign set up, then my account was suspended,

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