My Microsoft ads account got suspended before I even created a campaign .

Anonymous
2023-02-27T08:57:28+00:00

I got this message 30 mins after creating the account and loading 100$ into it,

"Your access to Microsoft Advertising is currently blocked

We have detected unusual activity in your Microsoft Advertising account. As a security precaution, we have suspended your account and blocked your access.

You can no longer sign in with this user name or email address.

To resolve this issue, please contact Support."

I have never used microsoft ads before, this is insane. I feel like they robbed me of my money. I didn't even do anything.

When i contact support they say they cant even tell me what the issue is.

Can someone please help me resolve this issue?

Thanks,
Matt

Microsoft Advertising | Accounts, profiles, and login | Account access

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  1. Anonymous
    2023-07-28T18:12:12+00:00

    Their tech support is a bunch of morons. as simple as that. extremely frustrating.

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  2. Anonymous
    2023-07-28T07:33:38+00:00

    It's outrageous the contempt Microsoft Advertising is showing for new customers.

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  3. Anonymous
    2023-07-27T23:05:12+00:00

    I run a small business and my e-marketers went to set up an account and spent hours to have us suspended for no reason.

    I was curious to understand why, but same canned responses. It is odd.

    They say they investigate and have specialist look into it; however that has to be a crock.

    Might be best to spend your advertising dollars elsewhere.

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  4. Anonymous
    2023-07-25T16:28:53+00:00

    Hi Andre,
    thanks a lot, this is the most reasonable and making sense statement I read in the forum. Thanks again.

    My account was blocked for no reason, just like that...I had my website connected for years, but I decided to use Big Commerce Channel Manager and reconnect it(and that was recommended by Microsoft customer service, even she asked the supervisor to approve it because she didn't know what to do)...and I was blocked, exactly the same reason...

    "Your access to Microsoft Advertising is currently blocked
    We have detected unusual activity in your Microsoft Advertising account. As a security precaution, we have suspended your account and blocked your access.
    You can no longer sign in with this user name or email address...."
    SAME ACCOUNT, AND THE SAME WEBSITE...BUT SUDDENLY, I WAS BLOCKED!!!

    And when I contacted customer support..." For privacy and security reasons, we cannot provide details about your specific account closure but the account was determined to be high risk to other customers or advertisers..." I couldn't believe it...It was like a joke to me...That's so funny!!!

    Andre, you are absolutely right...guys stay with Google Ads

    Thanks Andre, thanks Ivan and Matt. It happened to me, and I run the marketing for a company with 7 locations, in multiple cities. I set this up with Bing / Microsoft Ads as I wanted to target a specific demographic that leans that way and I have used it strategically in the past with/for other companies. The C suite must be okay with going backwards, creating a horrible user experience and losing money in the process. This sucks especially because we need viable alternatives to Google and Facebook (Meta), If anyone know of other Platforms as an alternative, please let me know, us know.

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  5. Anonymous
    2023-07-24T18:42:17+00:00

    I am interested if there ever was any resolution you found? I have ran into the exact same thing and they will not do anything for me.

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