My Microsoft ads account got suspended before I even created a campaign .

Anonymous
2023-02-27T08:57:28+00:00

I got this message 30 mins after creating the account and loading 100$ into it,

"Your access to Microsoft Advertising is currently blocked

We have detected unusual activity in your Microsoft Advertising account. As a security precaution, we have suspended your account and blocked your access.

You can no longer sign in with this user name or email address.

To resolve this issue, please contact Support."

I have never used microsoft ads before, this is insane. I feel like they robbed me of my money. I didn't even do anything.

When i contact support they say they cant even tell me what the issue is.

Can someone please help me resolve this issue?

Thanks,
Matt

Microsoft Advertising | Accounts, profiles, and login | Account access

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

130 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Anonymous
    2023-07-03T06:12:47+00:00

    I have faced the exact same issue.

    No help on the chat, No reason was given for account suspension.
    Just the same Blacket statement.

    They need to fix this ASAP.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-07-03T05:08:07+00:00

    Would also like to know how to fix this.

    Airbnb Management Gold Coast

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-07-03T04:29:42+00:00

    I am having the same issue.

    Chat and appealed twice but still getting the same feedback that they are longer able to reinstate my account.

    Based on my understanding, it is due to these few possible reasons.

    • Your IP has been blacklisted resulting your account being flagged as high risk. Probably someone login to some high risks sites which you are not aware off.
    • Your advertised URL has been infected with malware. You may not aware it as the site is still functioning as normal.
    • Your credit card info has been flagged high risk despite being a legit card. This may probably due to your card info being stolen by hackers on other sites and raise the attention by Microsoft AI.

    May I know which country are you from?

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-07-01T17:00:42+00:00

    Spent quite a bit of time with their "support," filed an appeal. Decision came through that my account has been permanently banned. Zero information regarding why, and they never reached out to ask for more information from me or confirm any of my business details.

    Still have no clue why it was shut down. Absolutely ridiculous, especially because one of their "specialists" helped me set up the account in the first place.

    Was this answer helpful?

    0 comments