My Microsoft ads account got suspended before I even created a campaign .

Anonymous
2023-02-27T08:57:28+00:00

I got this message 30 mins after creating the account and loading 100$ into it,

"Your access to Microsoft Advertising is currently blocked

We have detected unusual activity in your Microsoft Advertising account. As a security precaution, we have suspended your account and blocked your access.

You can no longer sign in with this user name or email address.

To resolve this issue, please contact Support."

I have never used microsoft ads before, this is insane. I feel like they robbed me of my money. I didn't even do anything.

When i contact support they say they cant even tell me what the issue is.

Can someone please help me resolve this issue?

Thanks,
Matt

Microsoft Advertising | Accounts, profiles, and login | Account access

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  1. Anonymous
    2023-05-22T18:36:51+00:00

    My account has been for very long approval period,
    as a result got this message -

    Based on our investigation and blah blah blah -
    the account has been determined to be high risk to other customers or advertisers so it will remain closed.....

    So what I have done so far -

    1. Added personal details
    2. Added website
    3. Added payment method

    Also got message from support team while creating account - that website is legit, and products (Nutra related) are in accordinance with policies (nothing restricted)

    I think in this solution there are no logic at all.....

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  2. Anonymous
    2023-05-22T02:55:49+00:00

    We all agree. It just doesn’t make sense. Especially from a Business prospective. You sell Advertising, yet you won’t allow people to advertise? I have no clue.

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  3. Anonymous
    2023-05-18T06:31:43+00:00

    A quick update on my refunds,

    Send multiple email to their finance team no reply and their last reply was

    "Dear Supplier, This is to be informed, the payment has been successfully released via "reference number" as on 05th May 2023.We will check with on the remittance details and share the Proof of payment shortly. Thanks & Regards,

    AND NO REPLY FROM FINANCE DEPT. Contacted their MS Chat support and their support reply was

    "I am hoping for your kind understanding and patience on this Rylan. We can assure you that you will receive a full refund since you got the reference number that it was processed on our Finance department. It just that can take considerable time to process."

    SO I CAN'T ASK FOR THE DETAILS OF THE TRANSFER NOR THE PROOF OF PAYMENT AND JUST BASED ON THEIR EMAIL OF TRUST? I'M LOST FOR WORDS MS..

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  4. Anonymous
    2023-05-17T15:33:13+00:00

    Exactly!

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  5. Anonymous
    2023-05-17T02:36:25+00:00

    Agreed

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