Remote Desktop Gateway frequent disconnects after KB5040430

Anonymous
2024-07-11T14:39:08+00:00

After installing KB5040430, we are seeing issues on the Server 2019 Remote Desktop Gateway on RDS.

All users get disconnected approximately every 30-60 minutes, and the following is logged in the Application log on the RD Gateway:

Faulting application name: svchost.exe_TSGateway, version: 10.0.17763.3346, time stamp: 0xb6a0daab

Faulting module name: aaedge.dll, version: 10.0.17763.6054, time stamp: 0xce1c5805

Exception code: 0xc0000005

Fault offset: 0x000000000005abe2

Faulting process id: 0x1db0

Faulting application start time: 0x01dad38ae65f65ae

Faulting application path: C:\Windows\system32\svchost.exe

Faulting module path: c:\windows\system32\aaedge.dll

Report Id: bbb10a26-fc25-4bba-9ed8-45c2eff5f5ba

Faulting package full name: 

Faulting package-relative application ID: 

The system was operating normally before the Windows Update.

What steps can be taken to resolve this issue please?

Windows for business | Windows Server | Performance | System performance

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  1. Anonymous
    2024-10-14T06:18:12+00:00

    A recent cumulative update on October 8, 2024—KB5044281 has a fix to this issue. https://support.microsoft.com/en-au/topic/october-8-2024-kb5044281-os-build-20348-2762-e063059c-9122-4324-86e8-4f6f3383a20a

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  2. Anonymous
    2024-08-16T11:08:18+00:00

    Very poor. from Microsoft - again.

    An update has broken the only thing a server was used for - namely as a gateway server. Wasted over a day trying to fix it, not to mention the staff who cannot access their machines. Eventually discovered that it was not a configuration fault or a malicious attack, but an "update" which last time I checked was supposed to improve software.

    No dates for resolution - I wonder how many users have been affected by this?

    Disappointing.

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  3. Anonymous
    2024-08-06T14:04:50+00:00

    After going through the painful experience of contacting Microsoft support they still don't have a practical fix for this. The only option they gave me was a client side registry change that isn't feasible with thousands of clients coming in from hundreds of different companies. Crowdstrike makes a huge programming error so Microsoft had to come in a scream hold my beer.

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  4. Anonymous
    2024-07-16T16:46:08+00:00

    I have the same issue on Server 2019 and removing the KB5040430 patch stopped it. I believe that for me the service crashed anytime someone disconnected from the gateway since it could work for hours without issue and the crashing was sporadic.

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