Remote Desktop Gateway frequent disconnects after KB5040430

Anonymous
2024-07-11T14:39:08+00:00

After installing KB5040430, we are seeing issues on the Server 2019 Remote Desktop Gateway on RDS.

All users get disconnected approximately every 30-60 minutes, and the following is logged in the Application log on the RD Gateway:

Faulting application name: svchost.exe_TSGateway, version: 10.0.17763.3346, time stamp: 0xb6a0daab

Faulting module name: aaedge.dll, version: 10.0.17763.6054, time stamp: 0xce1c5805

Exception code: 0xc0000005

Fault offset: 0x000000000005abe2

Faulting process id: 0x1db0

Faulting application start time: 0x01dad38ae65f65ae

Faulting application path: C:\Windows\system32\svchost.exe

Faulting module path: c:\windows\system32\aaedge.dll

Report Id: bbb10a26-fc25-4bba-9ed8-45c2eff5f5ba

Faulting package full name: 

Faulting package-relative application ID: 

The system was operating normally before the Windows Update.

What steps can be taken to resolve this issue please?

Windows for business | Windows Server | Performance | System performance

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

48 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-10-10T09:27:26+00:00

    Thanks all for your feedback.
    We installed the October patch 8 hours ago, and have had no issues.
    Hopefully we can put this behind us now.
    Have good days, everyone!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2024-10-09T19:40:43+00:00

    I patched our server about two hours ago and so far so good. I have users that have been connected for over an hour and a half now. Before they were dropping every 15-30 minutes. Looks like we're good.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2024-10-09T19:22:44+00:00

    As of now I have one Gateway that has remained up for 24 hours fully patched.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2024-09-13T14:19:58+00:00

    @aw.windowsnutzer Thank you for the link. The Server 2016 KB now has the same notes: September 10, 2024—KB5043051 (OS Build 14393.7336) - Microsoft Support

    I cannot recall the last time a Microsoft OS patch had an issue and then they failed twice over the next two months to resolve the issue.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2024-09-13T12:36:10+00:00

    I got some clarification from Microsoft. It looks like their release notes were incorrect.

    With reference to you email below 9D.24 represent month of September, and 10 B represent month of October. Whereas D.24 is generally released in 4th week of the month and B is released on 2nd week of the month. We will keep you posted.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments