90 questions with Microsoft 365 and Office | Microsoft 365 Defender | For home | Android tags

Sort by: Updated
3 answers One of the answers was accepted by the question author.

Use accessibility services is not working. What's the problem?

I just added windows defender to my Samsung Galaxy S21+, Android. I cannot get the use accessibility services to work. When it sends me to settings - accessibility, there is nothing there that has anything to do with permissions. Am I missing something?

Microsoft 365 and Office | Microsoft 365 Defender | For home | Android
asked 2026-08-07T21:53:53.96+00:00
NandB 20 Reputation points
commented 2026-08-07T21:59:58.86+00:00
NandB 20 Reputation points
1 answer

can't log in to microsoft 365 copilot

When attempting to open microsoft 365, stays at white screen saying looking for accounts. Cannot log in to any microsoft accounts on my phone, can do so on my pc

Microsoft 365 and Office | Microsoft 365 Defender | For home | Android
asked 2026-04-16T02:30:13.72+00:00
Jessica Eastley 0 Reputation points
commented 2026-08-03T14:03:09.42+00:00
Yvette Howell 0 Reputation points
1 answer One of the answers was accepted by the question author.

Microsoft Defender on my Pixel 10 Fold

I turn on MS Defender in settings but it continues to turn itself off. I'm not sure why this keeps happening.

Microsoft 365 and Office | Microsoft 365 Defender | For home | Android
asked 2026-07-23T23:02:51.25+00:00
Ruthann 20 Reputation points
commented 2026-07-28T22:46:06.1066667+00:00
Ruthann 20 Reputation points
1 answer

Microsoft Defender Accessibility Service on Android

Why does this service keep turning itself off when there is no other software that I am aware of that would cause interference? I have done all this: In device Settings, open the Battery / Power / App battery usage section (name varies by vendor). Set…

Microsoft 365 and Office | Microsoft 365 Defender | For home | Android
asked 2026-07-14T17:41:31.8866667+00:00
Brian 60 Reputation points
commented 2026-07-16T16:22:51.8133333+00:00
Lucus-V 12,875 Reputation points Microsoft External Staff Moderator
2 answers

My 365 has been hacked. Please call me asap!

My Microsoft 365 has been hacked! Please call me asap to resolve. PII removed

Microsoft 365 and Office | Microsoft 365 Defender | For home | Android
asked 2026-02-23T17:58:34.2466667+00:00
Chasidah Rogers 0 Reputation points
answered 2026-07-09T19:41:34.1+00:00
Stefan Blom 351.7K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

How to switch web protection back on an android device Honour 90 Lite?

I received an email from Microsoft Defender that the above was turned off on 28/06/2026 to help protect this device from threats. I have no idea how this happened and cannot find how to turn it back on.

Microsoft 365 and Office | Microsoft 365 Defender | For home | Android
asked 2026-07-07T08:18:16.84+00:00
Cindy Mey 20 Reputation points
commented 2026-07-07T10:22:16.96+00:00
Kayece Jan Mae Amizola 16,675 Reputation points Independent Advisor
0 answers

Recuperação de conta ataque simswap RAT

Fui alvo de um ataque complexo simswap e RAT ,onde fui obrigado a utilizar "política de terra queimada" para recuperar os meus aparelhos, Bloqueio de cartão, reset de fábrica ao android formatação Diskpart ao PC pedido de mudança de IP físico…

Microsoft 365 and Office | Microsoft 365 Defender | For home | Android
asked 2026-06-22T19:06:17.71+00:00
Pedro p 0 Reputation points
1 answer

Android MS Defender child account cannot log in. Error: Invalid licence. please contact administrator

Good day, I have 365 Family Classic subscription and have my child (10) set up with the Family link app. However when i try to log into MS Defender on her Samsung phone I keep getting the following error: "Invalid licence. please contact…

Microsoft 365 and Office | Microsoft 365 Defender | For home | Android
asked 2026-06-02T09:15:29.81+00:00
James Roodt 0 Reputation points
commented 2026-06-03T06:59:10.6666667+00:00
Kai-H 26,580 Reputation points Microsoft External Staff Moderator
5 answers

Windows Defender

I have just installed DEFENDER on my android phone - App states 'Needs Attention', the 'Web Protection' is active but when dropping down the Protection is off. when i move to slider to On it automatically refers back to off.

Microsoft 365 and Office | Microsoft 365 Defender | For home | Android
asked 2025-09-02T14:49:14.3633333+00:00
Mike Willetts 0 Reputation points
commented 2026-05-17T11:00:30.81+00:00
Kathleen McCluskey 0 Reputation points
2 answers

How to delete microsoft defender from my android using my desktop

How to delete microsoft defender from my android using my desktop

Microsoft 365 and Office | Microsoft 365 Defender | For home | Android
asked 2026-05-05T16:53:54.29+00:00
Beth Strauss 5 Reputation points
answered 2026-05-05T17:30:12.3733333+00:00
Ferdinand Nanalig 32,840 Reputation points Independent Advisor
1 answer

365 Family adult member cant sign into defender

I upgraded to 365 Family. Im sharing with my adult daughter and when she tries to log into MS Defender to set it up, she get an error "Invalid license. Please contact administrator".

Microsoft 365 and Office | Microsoft 365 Defender | For home | Android
asked 2026-04-24T20:36:00.43+00:00
Evonne Rice 0 Reputation points
answered 2026-04-24T21:10:23.8066667+00:00
EmilyS726 266.6K Reputation points Independent Advisor
1 answer

invalid license please contact administrator in MS Defender

I have a personal M365 Subscription, for one of my account, I am not able to sign in to MS Defender app and it shows invalid license please contact administrator. I have validated properly that I have an M365 Personal Subscription Only for this one…

Microsoft 365 and Office | Microsoft 365 Defender | For home | Android
asked 2026-03-11T05:56:24.84+00:00
Deepankar Arun Jain 0 Reputation points Microsoft Employee
answered 2026-04-01T04:32:31.03+00:00
Xavier-D 12,695 Reputation points Microsoft External Staff Moderator
1 answer

Initiating Web Protection on my Samsung S-25 android cellphone?

How do I initiate my web protection on my Samsung S-25 android cellphone once I downloaded the Microsoft Defender app?

Microsoft 365 and Office | Microsoft 365 Defender | For home | Android
asked 2026-03-29T21:37:39.53+00:00
Allen Bergseth 0 Reputation points
answered 2026-03-29T22:03:28.25+00:00

AI answer

1 answer One of the answers was accepted by the question author.

I can't join my online lecture

Every Tuesday I have an online class when j try to join on the teams mobile app it keeps saying I must rejoin i am pretty sure the problem is not the link as other learners can join and it's also not the connectivity what can you do to help me?

Microsoft 365 and Office | Microsoft 365 Defender | For home | Android
asked 2026-02-24T10:28:47.14+00:00
DIBOLELO SEIPHETLHO 20 Reputation points
accepted 2026-02-24T10:29:55.4766667+00:00
DIBOLELO SEIPHETLHO 20 Reputation points
1 answer

Having issue with macro enabled sheet

when i download a macro enabled sheet and run getting error 'Run time error 3004' Please help to resolve this issue.

Microsoft 365 and Office | Microsoft 365 Defender | For home | Android
asked 2026-02-09T03:20:33.57+00:00
sriram mandala 0 Reputation points
answered 2026-02-09T03:20:42.7166667+00:00

AI answer

2 answers One of the answers was accepted by the question author.

Recibí un e-mail de Microsoft indicando que me iban deshabilitar mi correo electrónico

Recibí un email de Microsoft indicando que me iba deshabilitar el correo electrónico quiero confirmar si son ustedes que me enviaron email.

Microsoft 365 and Office | Microsoft 365 Defender | For home | Android
asked 2026-02-05T15:42:05.9566667+00:00
Stephanie Santiago 20 Reputation points
accepted 2026-02-05T18:55:40.4+00:00
Stephanie Santiago 20 Reputation points
1 answer

Microsoft Defender - Invalid License , contact administrator

I have a Microsoft family subscription. Microsoft defender works perfectly on my iOS device. when attempting to sign into ms defender on my kids android device, I get a message saying invalid license , contact administrator. I have attempted to login…

Microsoft 365 and Office | Microsoft 365 Defender | For home | Android
asked 2026-01-17T06:23:45.02+00:00
Naziri-5609 10 Reputation points
answered 2026-01-17T06:23:54.74+00:00

AI answer

2 answers

Unable to sign in Microsoft Defender app on mobile (android)

Hi, I need help with my Microsoft Defender app on phone (android) that refuses to accept the account. Done with all those basic troubleshooting steps and this error not a valid account, please contact your admin keeps on showing.

Microsoft 365 and Office | Microsoft 365 Defender | For home | Android
asked 2025-12-02T22:14:53.5666667+00:00
Helen McCreadie 5 Reputation points
commented 2026-01-16T19:50:00.8533333+00:00
Helen McCreadie 5 Reputation points
3 answers One of the answers was accepted by the question author.

Me avisan que van a cancelar mi cuenta de correo pero no logro la fotografía biométrica que me mandan

No puedo tomarme la foto biométrica y me dicen que cancelaran mi cuenta que puedo hacer?

Microsoft 365 and Office | Microsoft 365 Defender | For home | Android
asked 2026-01-08T16:27:41.1233333+00:00
answered 2026-01-08T17:18:59.1+00:00
John Oliver 11,680 Reputation points Independent Advisor
2 answers

transfer 365 to my new computer

i believe i have a microsoft 365 account but i can not get it on my new computer. i can bring up my microsoft account but it keeps telling me to purchase a 365 plan

Microsoft 365 and Office | Microsoft 365 Defender | For home | Android
asked 2025-12-05T21:47:26.92+00:00
mike skalecki 0 Reputation points
commented 2025-12-07T07:18:46.21+00:00
Anonymous