HP1020 printer shows it is offline

Dianne Robertson 0 Reputation points
2026-09-28T20:24:46.53+00:00

Ever since my microsoft account renewal my HP1020 printer shows it is offline. How can I fix this?

Windows for home | Windows 11 | Devices and drivers
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  1. Jonathan Deives 81,790 Reputation points Independent Advisor
    2026-09-29T04:36:02.8366667+00:00

    Press Win + R, type services.msc, and press Enter.
    Find Print Spooler, right-click it and select Restart.
    Try printing again.

    If the same error appears, stop the Print Spooler, delete the files in C:\Windows\System32\spool\PRINTERS, then start the service again and test printing.

    source:
    https://support.microsoft.com/windows/hardware/printer/fix-print-job-stuck-in-queue-errors-in-windows

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  2. Jonathan Deives 81,790 Reputation points Independent Advisor
    2026-09-28T21:05:55.31+00:00

    A Microsoft account renewal should not normally cause your HP LaserJet 1020 printer to go offline.

    Go to Settings > Bluetooth & devices > Printers & scanners.

    Select HP LaserJet 1020 and click Remove.
    Disconnect the printer's USB cable and restart your computer.
    Reconnect the printer and turn it on.
    Go back to Printers & scanners, click Add device, and follow the instructions to add the printer again.

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