HP1020 printer shows it is offline

Dianne Robertson 0 Reputation points
2026-09-28T20:24:46.53+00:00

Ever since my microsoft account renewal my HP1020 printer shows it is offline. How can I fix this?

Windows for home | Windows 11 | Devices and drivers
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Jonathan Deives 81,790 Reputation points Independent Advisor
    2026-09-29T04:36:02.8366667+00:00

    Press Win + R, type services.msc, and press Enter.
    Find Print Spooler, right-click it and select Restart.
    Try printing again.

    If the same error appears, stop the Print Spooler, delete the files in C:\Windows\System32\spool\PRINTERS, then start the service again and test printing.

    source:
    https://support.microsoft.com/windows/hardware/printer/fix-print-job-stuck-in-queue-errors-in-windows

    Was this answer helpful?

    0 comments
  2. Jonathan Deives 81,790 Reputation points Independent Advisor
    2026-09-28T21:05:55.31+00:00

    A Microsoft account renewal should not normally cause your HP LaserJet 1020 printer to go offline.

    Go to Settings > Bluetooth & devices > Printers & scanners.

    Select HP LaserJet 1020 and click Remove.
    Disconnect the printer's USB cable and restart your computer.
    Reconnect the printer and turn it on.
    Go back to Printers & scanners, click Add device, and follow the instructions to add the printer again.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.