Verification code NOT being sent to my secondary Email?

Jimiwith2eyes C-S 0

I need you to send me the code I can't do anything with my account & fear you'll block me without the CODE it's NOT being sent to my Gmail as requested I don't know why? I get emails from Google there Youtube there but NOT for my Outlook of Hotmail which the Gmail is linked? I can't use anther Email because I get the same thing everytime code has been sent to my Gmail!!!! but it's NOT being sent this has ruined a whole Day 8 hours of frustrations I can't find anyway to contact Microsoft NZ the phone number is a recording telling to use a service that doesn't exist???? Please HELP ME I'm old & sick this doing me in,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, Gmail

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6 answers

Aaron Mathias 5 Reputation points

2026-09-26T08:24:02.21+00:00

Note : I am not a Microsoft employee and the responses are based on experiences and best effort.

Since you are using Gmail with Tabs view, I'd recommend you use the "All Mail" option to see all mail. You may also want to check your "Spam" Folder.
If you have successfully setup verification in the past, then you may want to check your Rules in GMail to see if the emails are getting deleted.
If you are still not receiving the emails, you may need to see if you have to use other Recovery options for your account.

If this works for you, please Mark is as an Answer/Resolved, so that it can aid others as well

If some part has worked, please add additional notes, so that I(Community) can provide additional support based on additional information.
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Jimiwith2eyes C-S 0 Reputation points

2026-09-26T08:53:57.32+00:00

It's not there anywhere in the PAST Microsoft have called me on my LANDLINE with the CODE within SECONDS!!!! Why is it now so HARD to get a CODE???? I don't have a cell phone I have an old Laptop that is it!!!! the most frustrating thing is everytime I login to my Hotmail I'm being asked if I'd like make it secure? I can't because they won't send the code WHY?

Aaron Mathias 5 Reputation points

2026-09-26T09:13:47.1833333+00:00

Have you successfully setup and used your Gmail Account for verification on your Microsoft Account in the past?
Have you cheked the Rules on your GMAIL account and turned them off?
Have you setup any other recovery options?

Jimiwith2eyes C-S 0 Reputation points

2026-09-26T14:15:12.16+00:00

No never the code was always a telephone call in the past so simple nowadays I am having issues everywhere because they send a TEXT to my LANDLINE???? it's PHONE okay back to this latest thing No why would I? I don't even use Gmail I had a Windows Live but then they stop me linking them so I lost my second email? Thanks for that Microsoft I liked having emails I could use.................Oh no I can't set anything up because no matter what I try to do they send it to Gmail & I never receive it? I know nothing about setting anything on Gmail because I don't use it I just need the code? why is it so hard to send me the code? jezz I am going end up in hospital over these stupid codes!!!!

Aaron Mathias 5 Reputation points

2026-09-26T14:23:51.69+00:00

So you have not setup your Gmail account for codes in the past?

Jimiwith2eyes C-S 0 Reputation points

2026-09-26T14:32:01.73+00:00

why would I? I never had to ever!!!! this code thing is DUMB really DUMB I don't even get why I need a code but it seems I need one EVERYWHERE why? Avril said years ago why did you make it so complicated? jezz

Aaron Mathias 5 Reputation points

2026-09-26T14:41:51.0833333+00:00

If you have never setup your Gmail account for codes from your Microsoft Account, then that is why you are not receiving the codes in your Gmail.

I would recommend that you have a local IT volunteer/enthusiast/professional assist you with this.

If this solves your query, please mark it as Accepted.

Jimiwith2eyes C-S 0 Reputation points

2026-09-27T00:06:28.92+00:00

A local IT volunteer? Look I live in the most South Western Town in Aotearoa 100km from a city no transport not even a post office where an I ti find this IT person ? this is just getting RIDICULOUS can someone HELP? Please I'm old this going to kill me...............................

Jimiwith2eyes C-S 0 Reputation points

2026-09-27T00:50:00.51+00:00

I don't have a cell phone I have a LANDLINE only how do I get this CODE & why can I not ring support? please help me please

Jimiwith2eyes C-S 0 Reputation points

2026-09-27T14:22:57.9066667+00:00

PLEASE HELP ME????

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Jimiwith2eyes C-S 0 Reputation points

2026-09-27T14:26:55.97+00:00

Where is Microsoft support???? Please I need to sort this I'm old I'm alone I have no IT help here I live in Tuatapere New Zealand right at the bottom this is just to much really it's a CODE just send it to ME!!!! PLEASE

Jimiwith2eyes C-S 0 Reputation points

2026-09-27T14:32:02.98+00:00

Customer Support (New Zealand callers): 0800 800 004 this number is a BOT where is Customer Support ? is there any? I guess not eh' Oh well time to make a serious change

Jimiwith2eyes C-S 0 Reputation points

2026-09-29T02:21:59.7333333+00:00

everytime

I login now................................ there is NO CODE anywhere in my Gmail it's not being sent.
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Verification code NOT being sent to my secondary Email?

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