Verification code NOT being sent to my secondary Email?

Jimiwith2eyes C-S 0 Reputation points
2026-09-26T08:02:18.05+00:00

I need you to send me the code I can't do anything with my account & fear you'll block me without the CODE it's NOT being sent to my Gmail as requested I don't know why? I get emails from Google there Youtube there but NOT for my Outlook of Hotmail which the Gmail is linked? I can't use anther Email because I get the same thing everytime code has been sent to my Gmail!!!! but it's NOT being sent this has ruined a whole Day 8 hours of frustrations I can't find anyway to contact Microsoft NZ the phone number is a recording telling to use a service that doesn't exist???? Please HELP ME I'm old & sick this doing me in,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,Gmail

Microsoft Security | Microsoft Authenticator

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  1. Jimiwith2eyes C-S 0 Reputation points
    2026-09-29T04:31:48.53+00:00

    I know your trying to HELP but everything leads me back to needing the CODE which I'm NOT receiving I can't get post this CODE simple as that NO MOBILE DEVICE = NO CODE this is happening EVERYWHERE nowadays no MOBILE DEVICE no debt card etc etc etc old people are being forgotten!!!! This is how it makes US feel "unwanted"

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  2. Jimiwith2eyes C-S 0 Reputation points
    2026-09-29T02:27:13.3266667+00:00

    My answer is I give up it's just too hard for us old people that can't use mobile devices in these modern times nobody cares anymore were doomed.............................................images (4)

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  3. Jimiwith2eyes C-S 0 Reputation points
    2026-09-29T01:38:19.1033333+00:00

    Oh man why is it so complicated? I can't do this without the Gmail code the link takes me back to my Outlook NOT to a place I can add another email address? I need the code to do anything..........................I know I'll loose my Hotmail without this code sooner or later & this Hotmail is the first email I had when I learnt to use a computer around 25 years ago...................I give up now it's just to hard I'm doomed I guess because I can't use a MOBILE DEVISE EVER!!!! The End.My Beachs Papatotara & Te Waiwai Bay withTuatapere top right

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  4. Aaron Mathias 0 Reputation points
    2026-09-28T07:17:40.9066667+00:00

    Note : I am not a Microsoft employee and the responses are based on experiences and best effort.

    The issue here is that MFA is not setup properly.
    As a result, now that a telephone call is no longer an available option, you are unable to use it.
    Microsoft has had a long information campaign over a long period of time, but I would not be shocked if you have never seen it.

    I have only suggested a local IT volunteer as you seemed to be getting agitated and that was getting us nowhere.

    From my understanding, you will need an alternate account to work through this. There are multiple steps, so please read through completely.

    I understand that you may not have access to one, so you will have to create a new one from outlook.com. Please remember to setup MFA options that work and test them adequately before you log off from it.

    Step 1 - Create an alternate account via https://signup.live.com/

    Step 2 - Try to recover your account via https://account.live.com/acsr
    Step 3 - If Step 2 does not work, then https://support.microsoft.com/en-gb/accounts-billing/manage/help-with-the-microsoft-account-recovery-form

    If this works for you, please Mark is as an Accepted/Resolved, so that it can aid others as well

    If some part has worked, please add additional notes, so that I(Community) can provide additional support based on additional information.

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  5. Aaron Mathias 0 Reputation points
    2026-09-26T08:24:02.21+00:00

    Note : I am not a Microsoft employee and the responses are based on experiences and best effort.

    Since you are using Gmail with Tabs view, I'd recommend you use the "All Mail" option to see all mail. You may also want to check your "Spam" Folder.
    If you have successfully setup verification in the past, then you may want to check your Rules in GMail to see if the emails are getting deleted.
    If you are still not receiving the emails, you may need to see if you have to use other Recovery options for your account.

    If this works for you, please Mark is as an Answer/Resolved, so that it can aid others as well

    If some part has worked, please add additional notes, so that I(Community) can provide additional support based on additional information.

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