payment is done but account is still showing unlicensed product.

Krushna Jambukar 0 Reputation points
2026-09-21T10:10:55.2033333+00:00

Payment has been completed successfully, but my Microsoft 365 account is still showing “Unlicensed Product.” Please verify the payment and activate my subscription as soon as possible. I have already completed the payment, but the account has not been updated yet. Kindly resolve this issue urgently.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. DaveM121 936.1K Reputation points Independent Advisor
    2026-09-21T10:43:32.1966667+00:00

    1

    Open Word.

    At the top right of Word, log out of Office.

    Restart (not shut down) your PC, then log back into Office, is your subscription then recognized correctly.

    2

    If not, log into your Microsoft account on this link, check the expiry date listed on your subscription, is that listed correctly.

    https://account.microsoft.com/services/

    If not, go to the Payments and Billing section, is it indicated your payment has been processed correctly, if not, did you pay Microsoft directly for the subscription renewal.

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