HOW TO ACTIVATE MY RECOVERY EMAIL ADDRESS

A deactivated recovery email address cannot be reactivated from the Microsoft account side. Access to the account must be recovered by using the available account recovery options.

If the Microsoft account can still be signed in to:

1. Go to Manage how you sign in to Microsoft.
2. Add or verify a different email address or phone number for recovery.
3. If an alias shows as unverified, select Verify and then Send email.

If the account cannot be signed in to:

1. Start with the Sign-in Helper.
2. If recovery options are no longer accessible, use the Microsoft account recovery form.
3. A working email address that can be accessed is required so Microsoft can contact about the recovery request.

Important:

• If two-step verification is turned on and none of the alternate verification methods are accessible, support cannot reset access or change account details.
• Microsoft support agents are not allowed to send password reset links or change account details.

For a work or school account, a recovery email can be added from My Account > Security info > Add method > Email. That email cannot be the work or school email itself.

• How to verify an email address in your Microsoft account
• Help with the Microsoft account recovery form
• Set up an email address as your verification method
• How to add an email address to your Microsoft account