Update my phone number

Question

Update my phone number

Joy Somers 0

You are sending code to a phone number I no longer have so I cannot log in

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2 answers

Your answer

Answer 1

Hello,

Microsoft always recommends that account users have at least three verification methods. So even if one method gets deactivated, they can use another method to sign in.

If you only have the recovery Phone number and it is not active, you will have to replace the Security information.

Select - I don't have any of these on the Verify Your Identity Screen.

Complete the Account recovery form, and if your identity is verified, you will have the option to update your security information.

verify (1)

Note -

If you remove all of your previous security Information and replace it with something new, your account will be put into a restricted state for 30 days.

Reference -

What does “Security info change is still pending” mean?

Answer 2

If this is a personal Microsoft account and the code is going to an old phone number, use one of these supported paths:

On the sign-in screen, select I don't have any of these if that option is shown, then follow the prompts to recover the account and add new security information.
If another verification method is still available, sign in to the Security page at https://account.microsoft.com/security.
Select Manage how I sign in.
Select Add a new way to sign in or verify and add another available method.

Important details:

A new phone number option may not be available for personal Microsoft accounts. Available methods can include a recovery email address, Microsoft Authenticator, or a passkey.
Do not change all security info at the same time, because the account may be restricted for 30 days.
If the phone number being added is already linked to another Microsoft account, select Change number and use a different mobile number.
If the number belongs to another Microsoft account that is also owned by the same person, Transfer may appear. If it does not appear, the number was used recently on another account and a different number must be used for now. If the number is new, try again after 30 days.
If verification codes are not arriving, avoid excessive repeated requests because that can temporarily block code delivery.

If this is a work or school account, the phone number used for MFA usually cannot be changed while locked out. Another admin must reset the MFA settings so new contact methods can be registered again.