subscription refund

If the subscription was eligible for a refund, the refund status appears in Microsoft account Order history. If no refund entry appears, the subscription was either not eligible for a refund or recurring billing was canceled outside the refund eligibility period.

Steps:

1. Open Services & subscriptions and sign in with the Microsoft account used for the purchase.
2. Find the subscription, select Manage, then Cancel.
3. During cancellation, refund eligibility is shown automatically.
4. To check whether a refund was issued, open Order history and find the product entry.
5. If the status shows the refund was issued but the money has not reached the payment provider yet, wait a few days because banks can take additional time to process it.

Important details:

• Not all cancellations result in a refund.
• Access to Microsoft 365 usually continues until the end of the current billing period if no refund is issued.
• If the subscription was purchased through Google Play, Apple App Store, or another third-party retailer, the refund must be requested from that seller, not Microsoft.

• How to get a refund on a Microsoft subscription
• Microsoft subscription refund policy
• Check the status of your Microsoft Store return or refund
• Manage your Microsoft 365 subscription purchased through a third party