Built in camera video error

This error can occur when the Camera app cannot create or write the video file.

Try these steps in order:

1. Recreate the Camera Roll folder.
   • Select Start > File Explorer.
   • Select This PC > the OS disk, usually OSDisk (C:).
   • In Windows 11, select New > Folder and name it Camera Roll.
   • Right-click the new folder, then select Include in library > Camera Roll. If needed in Windows 11, select Show More Options first.
   • Try recording again.
2. Check permissions on the Camera Roll folder.
   • In File Explorer, select Pictures.
   • Right-click Camera Roll > Properties.
   • Open Security.
   • Under Group or user names, select the currently signed-in user.
   • Make sure Write is set to Allow.
   • Try recording again.
3. Make sure camera access is enabled.
   • Go to Start > Settings > Privacy & security > Camera.
   • Turn on Camera access and Let apps access your camera.
4. Run the automated camera troubleshooter.
   • Open Get Help and run the camera troubleshooter.
5. If the issue happens only at certain video resolutions, use a lower resolution or change the aspect ratio.
   • Windows can show a recording error when the camera resolution is above H.264 or Video Stabilization limits.
   • If that is the cause, the unsupported resolution should not be offered by the camera driver.
6. If the problem continues, reinstall the camera driver.
   • Open Device Manager.
   • Expand Cameras.
   • Double-click the camera, open the Driver tab, and select Uninstall Device.
   • If shown, select Attempt to remove the driver for this device, then select Uninstall.
   • Restart the PC.

If the device is a Surface, also try a forced restart: Start > Power > Shut down, wait a moment, then press and hold the power button for 20 seconds.

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