Built in camera video error

Thomas Rowe 0 Reputation points
2026-09-20T17:23:38.8333333+00:00

When I attempt tp record video on my onboard camera, I get an error code 0xA00F425C<VideoCaptureFileCreationFailed> (0x80270200)

Windows for home | Windows 11 | Devices and drivers
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Ferdinand Nanalig 33,305 Reputation points Independent Advisor
    2026-09-20T17:58:34.5333333+00:00

    Hi, let me help you.

    Please go to Settings > System > Storage > Advanced storage settings > Where new content is saved, and make sure "New videos will save to" points to a drive that exists and has free space. If it's set to a disconnected external drive or a folder that's gone missing, switch it back to your local C: drive. Then open File Explorer, look at Pictures, and confirm the "Camera Roll" folder exists inside it. If it's missing, create it by hand, or right-click Pictures, choose Properties > Location > Restore Default. Also check that the folder isn't set to read-only.

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-09-20T17:23:54.5533333+00:00

    This error can occur when the Camera app cannot create or write the video file.

    Try these steps in order:

    1. Recreate the Camera Roll folder.
      • Select Start > File Explorer.
      • Select This PC > the OS disk, usually OSDisk (C:).
      • In Windows 11, select New > Folder and name it Camera Roll.
      • Right-click the new folder, then select Include in library > Camera Roll. If needed in Windows 11, select Show More Options first.
      • Try recording again.
    2. Check permissions on the Camera Roll folder.
      • In File Explorer, select Pictures.
      • Right-click Camera Roll > Properties.
      • Open Security.
      • Under Group or user names, select the currently signed-in user.
      • Make sure Write is set to Allow.
      • Try recording again.
    3. Make sure camera access is enabled.
      • Go to Start > Settings > Privacy & security > Camera.
      • Turn on Camera access and Let apps access your camera.
    4. Run the automated camera troubleshooter.
      • Open Get Help and run the camera troubleshooter.
    5. If the issue happens only at certain video resolutions, use a lower resolution or change the aspect ratio.
      • Windows can show a recording error when the camera resolution is above H.264 or Video Stabilization limits.
      • If that is the cause, the unsupported resolution should not be offered by the camera driver.
    6. If the problem continues, reinstall the camera driver.
      • Open Device Manager.
      • Expand Cameras.
      • Double-click the camera, open the Driver tab, and select Uninstall Device.
      • If shown, select Attempt to remove the driver for this device, then select Uninstall.
      • Restart the PC.

    If the device is a Surface, also try a forced restart: Start > Power > Shut down, wait a moment, then press and hold the power button for 20 seconds.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.