Hacked account with no residual account info

Question

Hacked account with no residual account info

Ty Tyler 0

Hello,

My Microsoft account has been hacked, and I no longer have access to any of the recovery information on file. When I attempt the self-service recovery options, the system tells me the phone number or email associated with the account doesn't exist, so the attacker likely removed or changed them.

I am the rightful owner of this account. I've already tried the self-service recovery form, but it isn't accepting my information because the security info has been changed by whoever hacked it. I'd like help escalating this to a real support agent who can review my case manually.

I'm happy to provide any additional proof of ownership, old passwords I remember, other emails or phone numbers ever linked to the account, dates of account creation, purchase history, product keys, or subject lines of past emails through a secure channel.

Thank you for your help.

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1 answer

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Answer 1

Hi @Ty Tyler

I’m truly sorry that you’re going through this. I understand how upsetting it is to lose access to your account after the recovery information has been changed, especially when the self-service recovery options are no longer working.

Please contact Microsoft Support for further guidance:

Select Show expanded list of products.
Choose Outlook > Get Home support.
Search for Account Recovery, then select Get Help > Contact Support.
Sign in with another Microsoft account if you cannot access the affected account.
Under Ask our Support Assistant, type Talk to live chat agent, then select Contact Support.
Select Other Products > Manage Account Security > Chat with a support agent via web browser.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

Thank you for your understanding.

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