I am having issues with the authenticator app

Question

I am having issues with the authenticator app

Alexovič Erik 0

Hello

I have an email issued by my university and when I try to sign-in to Outlook on my phone, it asks me to use the authenticator app which itself then asks me to use the authenticator app. From the different forum questions I managed to find, it seems that the only solution is to contact an admin.
So please, if an admin sees this, I need help.

Piterson Saint Fleur 0 Reputation points

2026-09-20T18:31:30.22+00:00

First, make sure you have downloaded and installed the correct Microsoft Authenticator app. Next, enroll your email account for MFA using Microsoft Authenticator App: On a separate device, open a web browser and go to portal.office.com, then sign in with your email address and password. Follow the on screen instructions to complete the MFA enrollment by adding your phone through the Microsoft Authenticator app. If you have already completed these steps and are still experiencing issues, please contact your university’s Help Desk and ask them to reset your MFA enrollment.

1 answer

Your answer

Piterson Saint Fleur 0 Reputation points

2026-09-20T18:31:30.22+00:00

First, make sure you have downloaded and installed the correct Microsoft Authenticator app. Next, enroll your email account for MFA using Microsoft Authenticator App: On a separate device, open a web browser and go to portal.office.com, then sign in with your email address and password. Follow the on screen instructions to complete the MFA enrollment by adding your phone through the Microsoft Authenticator app. If you have already completed these steps and are still experiencing issues, please contact your university’s Help Desk and ask them to reset your MFA enrollment.

Answer 1

That comment about an admin means the university admin, typically either a Help Desk or possibly an individual within your school's IT Support operation, since only those working for the university itself can make changes to an education account.

In most cases, you'd look on the university's website for the IT department or related computing group, then find the portion of their pages relating to your Microsoft account and how to request that your 2FA access via the authenticator app be reset so you can set it up again.

Since this support varies for different schools, there's no way for us to provide more specific aid here, since no one outside the school itself has this type of information or access except by reading their online support website, which you can do yourself.

Rob