Pin Code doesnt work

Try these steps in order:

1. Restart the laptop.
   • On the sign-in screen, select Power > Restart.
   • If updates are available, use Update and restart.
   • A restart can clear temporary sign-in issues.
2. Check the internet connection from the lock screen.
   • Select Network on the lock screen.
   • If Wi‑Fi is weak, connect with Ethernet if possible.
   • In some cases, Windows sign-in can fail without an internet connection.
3. Use the reset options on the sign-in screen.
   • If the PIN fails, select I forgot my PIN.
   • If the password fails, use I forgot my password if shown.
4. If using a local account password, reset it from the sign-in screen.
   • Select the arrow next to the password field.
   • Select OK > Reset password.
   • Answer the security questions set for that account.
5. If the Microsoft account password is not accepted, recover the account.
   • Use Recover your account: Recover your account
   • Make sure the correct account domain and account name are being used.
6. Start in Safe Mode and sign in with the password.
   • On the sign-in screen, hold Shift and select Power > Restart.
   • Go to Troubleshoot > Advanced options > Startup Settings > Restart.
   • After restart, select 5 or press F5 for Safe Mode with Networking.
   • PIN and biometric sign-in are unavailable in Safe Mode, so use the password.
   • If sign-in works there, restart normally and try again.
7. If there is another account on the laptop, try that account.
   • On the sign-in screen, select another account from the lower-left corner.
   • After signing in, check for Windows updates.
8. If the PIN issue started after updates or system changes, create the PIN again.
   • If Windows prompts to create a PIN again, complete that setup.
   • If PIN creation fails, sign out, sign back in, and try again.

Important: Microsoft support cannot retrieve or bypass a lost or forgotten password. If password reset and account recovery do not work, use the sign-in helper or contact support through the official support flow.

References:

• Troubleshoot Problems Signing In to Windows
• Windows Hello common issues and troubleshooting tips
• Change or reset your Microsoft account password in Windows
• My username and password have stopped working
• User Account Access in Windows