Password recovery code never get into Gmail. years suffering waiting for answers.

SHAMSUL AZLIN BIN AHMAD SHAMSUDDIN 0 Reputation points
2026-09-20T10:45:37.3+00:00

Microsoft suggest password change on my (PII Removed ****@hotmail) and onedrive. Promised to send code into my (PII Removed ****@gmail.com) but for 2-3 years I have been trying but never get the code. I have checked glaim spam and trash folder but never get or late email.

Please help. getting my nerves years waiting for help.

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. GsN5034 - IA 77,735 Reputation points Independent Advisor
    2026-09-20T12:11:10.0466667+00:00

    Hello,

    Use a private browsing tab and connect your device to another Wi-Fi network, such as a mobile hotspot network, and see if you receive the verification code. Sometimes the block may be tied to the specific wi-fi network you are connected to.

    If you are still not receiving the verification code, you can run the 'Microsoft verification code troubleshooter' from the link here-

    Troubleshoot Microsoft verification code issues

    If the troubleshooter did not help, you can try the account reinstatement form here. Select "I am not receiving the provided code" and submit the form.

    Request for Account Reinstatement

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  2. AI answer

    2026-09-20T10:45:53.4033333+00:00

    If the verification code to the Gmail recovery address never arrives, use these steps:

    1. Search Gmail for messages from accountprotection.microsoft.com.
    2. In Gmail, open See all settings > Filters and Blocked Addresses and check whether messages from accountprotection.microsoft.com are being blocked, forwarded, or filtered.
    3. Try requesting the code again from a private/incognito browser window.
    4. Do not make many repeated code requests. High request volume or unusual activity can trigger a temporary block.
    5. If the sign-in page shows Try another verification method, use another recovery method already connected to the account if one is available.
    6. Try a different network, such as switching between Wi‑Fi and mobile data.
    7. If the account appears temporarily blocked, wait at least 24 hours before trying again. If it still does not clear, wait longer, up to 1 week, and avoid repeated attempts because they can reset the time lock.
    8. If the password is no longer working, start account recovery here: Recover your account. Use the correct Microsoft account domain and, if the primary address is not recognized, try another alias or phone number already on the account.
    9. If the issue continues, use the Sign-in helper.
    10. If recovery still fails, contact support through Contact Microsoft Support. Support agents cannot send password reset links or change account details, but they can route to available support options.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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