Bagaimana cara memperbiki Microsoft Word yang tidak bisa berfungsi

Fauzan Putra 0 Reputation points
2026-09-20T10:29:25.1433333+00:00

Halo Tim Dukungan Microsoft,

Saya mengalami masalah tidak bisa membuka dan mengakses aplikasi Microsoft Word di perangkat saya. Saat mencoba membuka aplikasi atau dokumen, muncul notifikasi bahwa akun saya telah dikunci karena terdeteksi melakukan pelanggaran kebijakan.

Saat mencoba membuka aplikasi Microsoft Word maupun dokumen di dalamnya, muncul pemberitahuan bahwa akun saya telah dikunci dengan alasan adanya pelanggaran aturan/kebijakan. Akibatnya, saya tidak dapat mengakses aplikasi sama sekali.

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Hornblower409 15,925 Reputation points
    2026-09-21T00:10:59.84+00:00

    @Fauzan Putra said

    Hello Microsoft Support Team

    This is a user-to-user form. No one from Microsoft Support monitors this site. If you want to contact Support you have to initiate the contact thru standard channels.

    https://support.microsoft.com/home/contact

    When I try to open an app or document, I get a notification that my account has been locked due to a detected policy violation

    First try the Account Reinstatement Form
    https://www.microsoft.com/en-us/concern/accountreinstatement

    If that fails, try a Suspension Appeal
    https://www.microsoft.com/digitalsafety/appeal

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