A Microsoft file hosting and synchronization service.
Reinstalling OneDrive can help restore syncing for photos. Uninstalling OneDrive does not delete data stored in OneDrive. Files remain available when signed in at OneDrive.com.
On Windows:
- Select Start, type Programs, and select Add or remove programs.
- Under Apps & features, find Microsoft OneDrive.
- Select Uninstall. If prompted, enter the administrator password or confirm.
- Download the desktop sync app: Download the Microsoft OneDrive app from the website.
- Open the downloaded file.
- Follow the prompts to sign in and complete setup.
Important notes:
- OneDrive will perform a full sync after reinstallation.
- If only certain folders were synced before, those folder choices must be set again after sync completes.
- If photos are only needed for viewing, there is also a Microsoft Store OneDrive app, but the Microsoft OneDrive desktop app is the one that backs up and syncs files.
If reinstalling does not resolve the issue, technical support is available through Contact Microsoft Support, and community help is available through Ask the Microsoft Community.