How to fix One Drive

Try these steps in order:

1. Update Windows
   • Select Start, type updates, and open Check for updates.
   • Install all available Windows updates.
2. Update OneDrive
   • Press Windows key + R.
   • Enter %localappdata%\Microsoft\OneDrive\update and select OK.
   • Double-click OneDriveSetup.exe to install the latest version of OneDrive.
3. Restart the computer
   • After Windows and OneDrive are updated, restart the PC.

If the issue is specifically error 0x80070005, OneDrive may not be updated correctly, or a Group Policy setting may be blocking Known Folder Move. In that case:

4. Check the Group Policy setting
   • Select Start, type gpedit.msc, and open Local Group Policy Editor.
   • Go to User Configuration > Administrative Templates > Desktop.
   • Double-click Prohibit User from manually redirecting Profile Folders.
   • Set it to Not Configured, then select OK.
   • Note: if this setting is enforced by an organization, the local setting will be overwritten.

If direct help is needed:

• For a personal Microsoft account, use Contact Microsoft Support and enter the problem, then select Get Help.
• For a work or school account, contact the organization’s IT helpdesk, service desk, or admin.
• Community help is also available through Ask the Microsoft Community.

• "OneDrive cannot connect to Windows" error when accessing files in OneDrive
• Error 0x80070005 when you install or access OneDrive