problem to download Microsoft Office .

Mina Chavosh 0 Reputation points
2026-09-19T20:05:55.6233333+00:00

I have purchased a Microsoft office family package, downloaded for one computer.

not able to download it for 2nd computer. I contacted Best Buy Canada, they ask me to contact you.

I have Order number and Download Code.

Please help me.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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  1. Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
    2026-09-19T23:06:03.3+00:00

    I have purchased a Microsoft office family package, downloaded for one computer.

    not able to download it for 2nd computer.

    Is the second computer to be used by yourself or by someone else, such as a family member?

    If you are planning to use the second computer yourself, just install and activate Office using your associated account at https://account.microsoft.com/services . If that is what you have tried to do, and it fails, which error messages are shown?

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  2. Ivan B 123.6K Reputation points Independent Advisor
    2026-09-19T20:39:54.66+00:00

    Hi,

    What is the error code you receive when trying to download Office?

    You can also download it using the link below; run the Office setup file, wait for the installation to complete, and sign in with the Microsoft account associated with the Family plan.

    https://www.microsoft.com/en-us/microsoft-365/download-office

    Thanks

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  3. AI answer

    2026-09-19T20:06:15.4866667+00:00

    If this is Microsoft 365 Family, it can be shared with up to five other people, and each person can install Microsoft 365 on all their devices and be signed in on five at the same time.

    If the purchase was a one-time Office family/home product instead of a Microsoft 365 subscription, it can be installed on only one computer.

    Try this:

    1. Sign in with the Microsoft account that was used for the purchase.
    2. Go to Services & subscriptions and find the Microsoft 365 purchase.
    3. Select Install.
    4. If this is a Microsoft 365 Family subscription and the second computer will be used by another family member, share the subscription first, then have that person sign in to their own Microsoft account and install from their account.
    5. If the product was bought from a retail store and has not been linked to an account yet, redeem the product key or code first at https://microsoft365.com/setup using the same Microsoft account.
    6. If the purchase was made directly from Microsoft, the download may also appear in Order history. Find the product and select Product key/Install.

    Important:

    • Microsoft 365 Family supports multiple people/devices.
    • A one-time purchase of Office installs on only one computer.
    • If only a download code was received from Best Buy, the code may need to be redeemed and linked to the Microsoft account before installation appears.

    If Install or Product key/Install does not appear in the account, select the product name in Order history. If needed, reset Microsoft Store by running wsreset.exe from Start + R.

    If the issue still is not resolved, contact Microsoft support.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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