M/S Outlook can't create calendar or folders. Options to create are not displayed

Sharon Millar 0 Reputation points
2026-09-19T17:47:21.46+00:00

Can 't create calendar or folders in M/S 365 Outlook. I've tried everything including AI.

Need telephone support

Outlook | Windows | Classic Outlook for Windows | For business
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  1. Jay1 Tran 1,380 Reputation points Independent Advisor
    2026-09-19T18:23:22.35+00:00

    Hi Sharon,

    Thank you for reaching out.

    To help identify the cause, could you please provide the following information?

    1. What troubleshooting steps have you completed so far?
    2. Do you receive an error message when creating a calendar or folder? If so, please share a screenshot of it.
    3. Are you trying to create a mail folder, calendar folder, or both?
    4. Can you create the calendar or folder when using Outlook on the web?
    5. Are other users in your organization experiencing the same issue?

    If you prefer telephone assistance, you can find the appropriate number for your country or region here: Contact Microsoft customer support. When calling, please have your Microsoft 365 tenant and account information available.

    Thank you for your time and understanding. Looking forward to your response.

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