To Cancel Microsoft Teams Phone Standard Self-Service Subscription and Stop Charges

Question

To Cancel Microsoft Teams Phone Standard Self-Service Subscription and Stop Charges

Zayan zay 40

Hi Team,

One of our users purchased a Microsoft Teams Phone Standard subscription as an annual/ yearly self-service purchase. This subscription cannot be fully managed through the Microsoft 365 Admin Center. It is visible in the Admin Center, but there is no option for the administrator to take control of the subscription.

The user is being charged monthly for this subscription, even though it was purchased as an annual subscription. The user purchased the license by mistake, and it has been approximately five months since the purchase.

The user has now requested that we cancel the license and stop any further charges.

I checked the subscription by signing in with the user's credentials and also checked it through the Microsoft 365 Admin Center. There is an option to cancel the renewal, but there is no option to cancel the subscription immediately or stop the current charges.

Note:

The user is a non-admin user and does not have any administrative roles.

The "Take control of this subscription" option is not available.

The subscription was purchased through self-service.

Could you please advise how we can cancel this subscription and stop any further payments/charges?

Thanks

Zayan

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1 answer

Your answer

Answer 1

Hi Zayan,

Based on our review, the Microsoft Teams Phone Standard subscription was purchased as a self-service annual subscription with monthly billing. Since the subscription has already been active for approximately five months and the"Take control of this subscription" option is not available, we are unable to cancel it on your behalf from the Microsoft 365 Admin Center.

Reference:

To request an exception review for cancellation and to discuss any remaining charges, please contact Billing Support directly through the Microsoft 365 Admin Center.

To create a support request:

Sign in to the Microsoft 365 Admin Center.
Navigate to Help & Support.
Enter a description such as:

"Request cancellation of a self-service Microsoft Teams Phone Standard annual subscription purchased by mistake. The subscription cannot be taken over by the administrator, and only the cancel renewal option is available."
Choose Contact support and select your preferred contact method (chat or phone).

When creating the ticket, please include:

Subscription name
Subscription ID
Purchaser's email address
Purchase date
Screenshots showing that only Cancel renewal is available
Confirmation that the purchase was made in error

The support team will be able to review the subscription's billing terms and advise whether any cancellation or billing exceptions are available for your specific case.

I hope the information provided helps you move toward a resolution. If you have any further questions or require additional assistance, please feel free to reach out.

Thank you for your understanding, and have a wonderful day ahead.