Use Microsoft Support through Get Help or the support website.
- Open Get Help in Windows, or go to Get Help on the web.
- Describe the laptop problem.
- If self-help does not solve it, select Contact Support.
- Choose the product or service.
- Select the preferred contact method:
- Chat with a support agent in your web browser
- Provide your phone number, and a support agent will call you
- Complete the prompts and confirm.
Important details:
- Available contact options depend on hours of operation, product, scenario, and subscription.
- For Windows issues, Get Help in Windows also includes troubleshooters that may fix common problems before chat or callback is needed.
- If remote help is needed later, only allow remote access if the support request was initiated directly through Microsoft Support.