Managing personal Outlook.com account settings, security, and privacy
If the account is treated as a child account, the birth date cannot be edited directly from the profile. The fix depends on whether the account already has parental consent.
- First, check the profile at https://account.microsoft.com/profile/edit-profile-information.
- If the profile opens but the birth date cannot be edited, use the adult Microsoft account that originally gave consent:
- Sign in to Manage child accounts at https://account.live.com/mykids.aspx
- Select Edit this child's personal info
- Update the date of birth
- If signing in shows "Parent or guardian consent is required for this account", start a consent request:
- Sign in to https://login.live.com
- Select I'm a parent or guardian
- Sign in with any adult personal Microsoft account, or create a new adult account
- Select Yes, I agree on the consent form
- Select Family Safety to complete
- Go to https://account.live.com/mykids.aspx
- For the account name, select Edit this child's personal info and follow the prompts
Important details:
- A child account cannot remove its own consent or correct its own birth date while it is still classified as underage.
- The adult giving consent must be at least 18 years old, except in Canada where the adult must be at least 19.
- If the needed adult account cannot be accessed, try recovering that adult account. If sign-in problems continue, use the sign-in helper or Contact Support. Support agents cannot directly change account details.
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