the wrong date of birth is on my account. I am an adult and not a child..

Question

the wrong date of birth is on my account. I am an adult and not a child..

jennifer green 0

I need help to correct the wrong date of birth to my real date of birth. It thinks that i am a child so the edit section will not let my change it.

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2 answers

Your answer

Answer 1

When you go to https://account.live.com, did this screen pop up?

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You want to choose "I am a parent or guardian", then sign into a different Microsoft account whose date of birth indicating an adult user. If you don't have one you can use, you can create a new one just for this purpose for now. It will prompt you to sign in, and give your account consent, and join your family group. Once joining the new account's family group, go to https://account.live.com/mykids.aspx sign in with the new account (adult one), you should see your "child" account listed. Click on "Edit this child's personal info" And it will let you update the date of birth for this child user.

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Once updated, you can then use the "Remove consent for this child's account", then go back to the family safety page, click on this child account and choose "remove from family group".

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Answer 2

If the account is treated as a child account, the birth date cannot be edited directly from the profile. The fix depends on whether the account already has parental consent.

First, check the profile at https://account.microsoft.com/profile/edit-profile-information.
If the profile opens but the birth date cannot be edited, use the adult Microsoft account that originally gave consent:
- Sign in to Manage child accounts at https://account.live.com/mykids.aspx
- Select Edit this child's personal info
- Update the date of birth
If signing in shows "Parent or guardian consent is required for this account", start a consent request:
- Sign in to https://login.live.com
- Select I'm a parent or guardian
- Sign in with any adult personal Microsoft account, or create a new adult account
- Select Yes, I agree on the consent form
- Select Family Safety to complete
- Go to https://account.live.com/mykids.aspx
- For the account name, select Edit this child's personal info and follow the prompts

Important details:

A child account cannot remove its own consent or correct its own birth date while it is still classified as underage.
The adult giving consent must be at least 18 years old, except in Canada where the adult must be at least 19.
If the needed adult account cannot be accessed, try recovering that adult account. If sign-in problems continue, use the sign-in helper or Contact Support. Support agents cannot directly change account details.

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