Additional storage payment

christopher lister 0 Reputation points
2026-09-19T09:24:47.7966667+00:00

Paid for additional storage. Bank verified subscription. 24 hours have passed and no trace on the Microsoft account. Nothing paid by my bank. Is more patience required ?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. SD - IA 179.9K Reputation points Independent Advisor
    2026-09-19T10:18:42.96+00:00

    Hi,

    This probably means that the payment did not go through I am afraid. Do you need to get the payment approved manually for each transaction?

    Some support documents:

    Troubleshoot buying issues with Microsoft Store
    https://support.microsoft.com/en-us/accounts-billing/troubleshoot-buying-issues-with-microsoft-store

    Troubleshoot payment option issues
    https://support.microsoft.com/en-us/accounts-billing/troubleshoot-payment-option-issues

    I look forward to hearing from you to get the results of the troubleshooting.

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  2. AI answer

    2026-09-19T09:25:05.3733333+00:00

    Yes—24 hours can still be within the normal update window.

    What is supported:

    1. Check Manage storage and refresh the page to see whether the added storage appears: Manage storage.
    2. If it still does not appear after 24 hours, try unlinking and relinking OneDrive.
    3. If the account is locked, the new quota can take up to 2 hours after purchase to show, and if it still has not updated after 4 hours, contact support.
    4. Microsoft also states that after purchasing additional OneDrive storage, the new quota can take up to 24 hours to show, and if it still has not updated after 48 hours, contact support.

    So the practical next step is:

    • refresh Manage storage now,
    • if nothing appears, wait up to 48 hours total,
    • then contact support if the quota still has not updated.

    If checking in Outlook, storage can also be viewed in Outlook.com under Email storage.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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