Having problems with payment

Glenna Andrew 0 Reputation points
2026-09-19T09:21:28.2966667+00:00

I have been trying to change/manage my payment for microsoft 365 for 3 weeks and it keeps giving me the same message:

"Check that the details in all fields are correct or try a different card"

I have used different credit cards and it still is not working.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. SD - IA 179.9K Reputation points Independent Advisor
    2026-09-19T10:00:24.26+00:00

    Hi Glenna,

    Are you sure the International payments are enabled on the card? Please check with the Bank provider first.

    You can also use alternative ways to Pay, like Paypal if you use them.

    Add a new bank or credit card to your Microsoft account
    https://support.microsoft.com/en-us/accounts-billing/add-a-new-bank-or-credit-card-to-your-microsoft-account

    If nothing helps,

    If nothing helps, see below to contact an agent:

    Sales and Support:

    https://www.microsoft.com/en-us/microsoft-365/business/sales-support#

    Click Chat Now > Choose Personal:

    User's image

    I hope this information helps. If you have any more questions, don't hesitate to reach out. Wishing you good luck!

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