Digital locker key not recogized

Question

Digital locker key not recogized

Camille Ganir 5

I bought 6 subscriptions in 2022. I have used 3 or 4 of them. I clicked on the link to retrieve 1 subscription, and get the screens below that says the Company store has moved. My email is no longer recognized at this new site. I bought this through the friends and family, and I would like to use the 2 remaining subscriptions, 1 for this year and the next one for the year after that. User's image

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Tigern1974 0 Reputation points

2026-09-20T00:24:56.1266667+00:00

I have a similar issue, and can't login to access my license codes that I bought in the old system before this migration. I hope someone can help guide us to how we can gain access to the migrated Digital Locker, as I soon need to update some of my license subscriptions. 🙏

1 answer

Your answer

Tigern1974 0 Reputation points

2026-09-20T00:24:56.1266667+00:00

I have a similar issue, and can't login to access my license codes that I bought in the old system before this migration. I hope someone can help guide us to how we can gain access to the migrated Digital Locker, as I soon need to update some of my license subscriptions. 🙏

Answer 1

Hello Camille Ganir,

This appears to be related to the Microsoft Online Company Store moving to a new e-commerce platform. The old Digital Locker page now confirms that transition and directs customers who need help accessing the new store to the Consumer Care Team.

I would contact them through the Company Store login assistance page and explain that you purchased several Microsoft 365 Friends & Family subscriptions through the old store and can no longer access the remaining purchases after the migration.

I would avoid trying to purchase anything again until they can verify the old account and orders. For issues specifically with the software after you recover the purchase information, the Digital Locker page directs customers to Microsoft Support.