This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 64%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDK%3C/text%3E%3C/svg%3E)
I have bought Minecraft java and bedrock TWICE IN THE LAST 5 MONTHS!!!!, every time I log out and try to log in it says that the email is not valid! I have been playing Minecraft for over 7 years and this is unacceptable! I have enough evidence to file a lawsuit so help me out! it is awful that I cant speak to a human on a call! please can someone get in touch with me about this.
Sorry to hear that you're having trouble with this situation. Could you please let me know if you're able to sign in with that Microsoft account at the following link?
https://account.microsoft.com/billing/orders
If you're able to sign in, please check whether the purchase of the game appears in your order history.
If you're unable to sign in, please share a screenshot of the error message you receive, without sharing personal information, so I can better assist you with this situation.
