new microsoft account alias rejected but unused!

Luis Pinheiro 0 Reputation points
2026-09-18T18:16:06.68+00:00

I would like to add the Microsoft account alias:

   ******@outlook.de

but i receive the message:

   This email address is already taken. Please try another.

I tried to send a mail to this ******@outlook.de but ******@outlook.com reported:

   The following organization rejected your message:

   DB1PEPF000509ED.mail.protection.outlook.com.

I also tried to login to login.live.com with ******@outlook.de but received a:

We couldn't find a Microsoft account. 

I am sure this alias ******@outlook.de belongs to me but how can i add it to my account?

Outlook | Web | Outlook.com | Account management, security, and privacy
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3 answers

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  1. EmilyS726 269K Reputation points Independent Advisor
    2026-09-18T18:51:49.51+00:00

    An existing, or previously existing, Outlook.com, Hotmail, MSN, or Live.com email address, including regional variants, cannot be added as an alias to another Microsoft account.

    If the address was deleted, or permanently removed due to inactivity, it also cannot be recreated because Microsoft does not recycle previously used email addresses.

    I’m sorry, but I’m afraid this is not possible.

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  2. Luis Pinheiro 0 Reputation points
    2026-09-18T18:18:53.71+00:00

    How can i recover    ******@outlook.de?

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  3. AI answer

    2026-09-18T18:16:24.26+00:00

    That alias cannot be added if it is already associated with another Microsoft account. Existing @hotmail.com, @live.com, @outlook.com, and @msn.com addresses also cannot be added as aliases to a different Microsoft account, even if they appear unused.

    What the reported behavior means:

    1. "This email address is already taken" indicates the address is already reserved or associated with a Microsoft account.
    2. "We couldn't find a Microsoft account" at sign-in does not override that. It can still fail to be added as an alias if the address is already tied to another Microsoft account state.
    3. Microsoft does not support moving, merging, or recycling an Outlook.com address as an alias on another Microsoft account.

    What can be done:

    1. Go to the Microsoft account how you sign in page: Edit account info
    2. Select Add email.
    3. Add either:
      • a new Outlook.com email address and attach it as an alias, or
      • an existing non-Microsoft email address that is not already tied to another Microsoft account.

    If the goal is to use that exact @outlook.de address on the current account, there is no supported self-service path in the provided guidance when Microsoft reports it as already taken.


    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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