Snoozed emails automatically comes back to my inbox

Question

Snoozed emails automatically comes back to my inbox

Heidy Reyes 0

I Snooze emails for specific days and times. It disappears for a few seconds and comes back to my regular inbox with the current time. It's basically not snoozing.

Lin v 1,545 Reputation points Independent Advisor

2026-09-21T11:31:11.49+00:00

Hi Heidy,

Just checking in to see if you've reviewed the proposed answer. Any update would be appreciated.

1 answer

Your answer

Lin v 1,545 Reputation points Independent Advisor

2026-09-21T11:31:11.49+00:00

Hi Heidy,

Just checking in to see if you've reviewed the proposed answer. Any update would be appreciated.

Answer 1

Hi Heidy ,

That behavior is not expected. If a snoozed message disappears briefly and then immediately returns to the Inbox with the current time, it may indicate a temporary issue with Outlook on the web syncing the snooze action.

As a first step, you may try:

Signing out of Outlook on the web and signing back in.

User's image

Testing in an InPrivate/Incognito browser window.
Trying a different browser to see if the issue persists.
Clear the browser cache and cookies, then sign back in to Outlook. If you are using Microsoft Edge, refer to this guidance if needed: View and delete browser history in Microsoft Edge
Checking whether the email appears in the Snoozed folder after you snooze it.

If the issue affects all messages and continues across different browsers, it may be a mailbox-related or service-side issue. I recommend contacting your IT administrator and asking them to open a support ticket with Microsoft for further investigation.

For guidance on how to contact support, share this link with your admin: Get support for Microsoft 365 for business.

In case you do not know who your IT admin is, kindly refer to this article: In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support

I hope this information is helpful.