Account hacked

Devin Huber 0 Reputation points
2026-09-18T17:52:13.72+00:00

My account ******@outlook.com has been hacked after a fake discord server stole my information and ive been trying to contact a live agent they changed the ******@outlook.com to kotzuu.ds7yp839

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. paulr0511 48,640 Reputation points Independent Advisor
    2026-09-18T18:32:07.72+00:00

    Hello, good day and thanks for your question. Sorry to know about this and I understand that you have encountered an account related issue.

    Please take note that a compromised account is a complex scenario and once the email and phone number has been changed to a different one then it is at the point that it is unrecoverable (even if 2FA is enabled) and Microsoft Support will not be able to help either.

    For this you can go over to this link https://go.microsoft.com/fwlink/?linkid=2196140 and most likely it will be followed by doing the account recovery form which is an automated process that you will need to enter every bit of information that you can remember on the account (if this is unsuccessful, the account cannot be recovered) and you can check out the links below for reference.

    https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

    https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    https://support.microsoft.com/en-us/account-billing/your-microsoft-account-recovery-request-wasn-t-granted-dc56c3e3-dff0-4ed5-8edb-60290eea6b53

    Please take note that if 2FA is enabled on your account, ACSR will inform you that your recovery request will be ignored and you will only receive a message that the recovery request is either successful or it will indicate that it has insufficient information and this means that 2FA is disabled. You may keep on trying as many times as you want which is up to two times per day.

    Please take note as well that Microsoft Support will not be able to assist with doing manual recovery, unblocking, and escalation as support agents and advocates are not allowed to send password reset links or access and change account details.

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  2. AI answer

    2026-09-18T17:52:28.8366667+00:00

    Use the Microsoft Sign-in Helper first. It is the primary recovery path for a hacked Outlook.com or Microsoft account and can either guide through self-help steps or offer the chance to talk to an agent.

    Recommended recovery sequence:

    1. Start the hacked account recovery flow
      Open Start from the hacked account article and enter the affected email address or phone number.
    2. Scan the PC for malware before changing anything
      In Windows Security:
      • Open Virus and threat protection
      • Select Scan options > Full scan > Scan now
      This should be done before changing the password.
    3. Change or reset the password
      After the malware scan, sign in and change the password. If sign-in no longer works, use the password reset option.
    4. Check account settings after access is restored
      Review these areas because a hijacker may have changed them:
      • connected accounts
      • forwarding
      • automatic replies
    5. If the account is blocked because of unusual sign-in activity
      Use the Sign-in Helper from the Outlook.com unblock article.
    6. If normal recovery does not work
      Use Help with the Microsoft account recovery form.
    7. If more assistance is needed
      Use I need to talk to a customer support agent.

    Also review recent sign-in activity on the recent activity page to check when and where the account was accessed.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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