my pc stopped producing sound

Yamikani Nkhwazi 0 Reputation points
2026-09-18T16:31:56.0866667+00:00

yesterday my pc just stopped producing sounding and it it saying that device is not installed

Windows for home | Windows 11 | Devices and drivers
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  1. ApexNáV 370 Reputation points
    2026-09-18T17:09:11.2866667+00:00

    Check if this happens after KB5124008 update from windows history. If Yes, then The KB5124008 update fixes a large number of vulnerabilities, including actively exploited zero‑days. Uninstalling it significantly reduces your security posture, so you should only uninstall it if File History, audio (or other critical features) doesn't work and you need them. Here are the release notes: https://support.microsoft.com/en-us/servicing/os/windows-11/2026/09/kb5124008-windows-11-24h2-25h2-security-update

    In case you want to uninstall:

    1. Open Settings > Windows Update > Update history > Uninstall updates.
    2. Uninstall KB5124008
    3. Pause Windows Update so it doesn’t get reinstalled, and resume it later when Microsoft has fixed it in an upcoming update.

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  2. David-M 126.5K Reputation points Independent Advisor
    2026-09-18T17:04:58.78+00:00

    Hi. I'm David, and I'm happy to help you.


    To be able to assist you better, please clarify the following:

    • Are you trying to play audio via internal speakers, external speakers, or headphones?
    • If it is an external speaker or headphones, does it have a standard audio connector (Jack connector) or a USB connector, or is it connected via Bluetooth?

    Also, share a screenshot of your system information.

    • Press "Windows + R", type msinfo32 and press Enter.

    Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.


    Looking forward to your reply.

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