Subscription

Joe Schneider 0 Reputation points
2026-09-18T16:16:16.67+00:00

Is my subscription due for renewal or are the messages I'm getting a scam?

Microsoft 365 and Office | Other
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  1. AI answer

    2026-09-18T16:16:33.57+00:00

    Check the subscription status directly in the Microsoft account Services & subscriptions page using the same Microsoft account used for the purchase or renewal: Sign in.

    • If recurring billing is on, the page shows the next renewal date.
    • If recurring billing is off, the page shows the expiration date.

    If the date there looks correct, the warning messages in Microsoft 365 apps may simply be stale renewal notices:

    • "Renew your subscription" can still appear if the subscription was close to expiring before renewal.
    • "Subscription expired" can still appear if it had already expired before renewal.
    • To clear those messages, close all open Microsoft 365 apps and open them again. Signing in again with the Microsoft account tied to the subscription may also be required.

    If a renewal was bought from a physical box or retail card, the subscription may not start until the product key is entered or the link in the email receipt is followed.

    If the expiration date shown online does not look right, contact Microsoft Support. If this is a work or school subscription, contact the Microsoft 365 admin or IT department.

    For scam concerns, treat unexpected renewal or billing emails as suspicious when they try to pressure action. Safe steps from Microsoft guidance:

    • Do not call phone numbers in the message.
    • Do not click links or open attachments in the message.
    • Open a new browser tab and sign in to the account directly to verify whether the subscription or charge actually appears there.
    • If the message is fake, report it as spam/phishing or delete it.
    • Never enable content in downloaded Office files from such messages.

    A strong red flag is mixed branding or a message about another product while claiming to be from Microsoft. Microsoft guidance also notes that fake order scams often try to scare recipients with urgent charges and then get them to call or click.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Bence Weiszmann 1,815 Reputation points
    2026-09-18T16:24:09.7233333+00:00

    Dear @Joe Schneider

    Sign in to Microsoft Account --› Services & subscriptions and check the subscription status, renewal/expiration date, and recurring billing settings.

    Don't use the links or phone numbers provided in the message.

    Best regards,
    Bence

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