Unauthorized charges on my credit card

Haywood Miller 0 Reputation points
2026-09-18T14:21:55.7266667+00:00

There is an unauthorized charge on my credit card. Is there a number or chat I can use to reach someone for help.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
0 comments

3 answers

Sort by: Oldest
Most helpful Newest Oldest

  1. AI answer

    2026-09-18T14:22:14.9866667+00:00

    Yes. For Microsoft billing help, use Contact Microsoft Support and select Get Help, then Contact Support to be routed to the best support option: Contact Microsoft Support.

    Also check the Manage your payments page and select Investigate for an unrecognized charge: Manage your payments.

    If the charge does not appear on the Microsoft account payment investigation flow, contact the bank or card provider immediately and report the card as compromised to prevent more charges. If the charge is tied to Skype and is not recognized, customer service can be contacted to request a refund; if fraud is suspected, the bank or financial institution should cancel or refund the transaction and issue a new card.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

    1 person found this answer helpful.
  2. DaveM121 934.5K Reputation points Independent Advisor
    2026-09-18T14:56:08.84+00:00

    1

    If you are sure no-one else has access to your banking details, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

    https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

    2

    If you are still unable to resolve that payment problem, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

    Was this answer helpful?

    0 comments
  3. Bence Weiszmann 1,815 Reputation points
    2026-09-18T16:06:10.35+00:00

    Dear @Haywood Miller

    You can use Microsoft's billing investigation tool to identify the unauthorised charge.

    If you still can't identify the charge, contact Microsoft Support.

    Best regards,
    Bence

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.