Issues with MS Bookings and adding custom questions

Question

Issues with MS Bookings and adding custom questions

John Adams 20

Somehow there's no clear guidance I can find anywhere on this - a MS Booking page should be able to require folks to answer mandatory questions with their booking request.

Multiple MS resources say its possible, including Copilot, but their instructions don't account for a significant UI change mid this year, it seems. Below is what that interface looks like in Q3 2026- there is no left pane any longer that allows you to select and modify services. If you go into a booking meeting type, the settings (and advanced settings within) do not have options for this tool either (see images below).

Was Microsoft STUPID enough to remove that basic functionality and not update their resources to reflect that? Maybe. Actually, probably is more accurate. I digress...

How, as of SEPTEMBER 2026, can someone configure a booking page to have these basic mandatory questions? And, if its still a feature, why have you made it so hard to find or configure? If it was removed; why?

Main page, as of today: bookings new ui

Meeting type settings:

Meeting settings 1

settings continued:

Meeting settings 2

settings end:

Meeting settings 3

Also the settings cog button does not have configuration options for this either in any capacity.

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Answer accepted by question author

James Gamble 165

Hola John,

The feature hasn’t been removed from Microsoft Bookings, but the screenshots you posted show that you’re using the Personal booking page experience, not a Shared booking page. That distinction is the reason you can’t find the custom-question settings. Microsoft currently treats these as two separate Booking experiences.

Personal Bookings uses meeting types and is intended for an individual’s availability.

Shared Bookings uses services and supports more advanced configuration, including custom and required questions.

Microsoft’s current overview explains that split here.

The custom-question feature is still available in Shared Bookings. Microsoft’s documented path is: Bookings > Shared booking pages > select your booking page > Services > select or create a service > Custom fields.

From there, you can add a custom question and mark it Required. If it’s required, the customer can’t complete the booking until they answer it. Microsoft documents that here.

I agree that the confusion is understandable because much of the Microsoft documentation still refers broadly to “Microsoft Bookings.”

Thanks,

James

John Adams 20 Reputation points

2026-09-18T15:28:45.7433333+00:00

Hi James,

Thanks for the clarification here. I think its incredibly frustrating that lack of clarity exists in the current materials- even in the one you linked, it's not very direct about this specific functionality and it's limitations.

Also, its incredibly frustrating that the functionality isn't bridged across - why wouldn't the functionality be in both products? There's no logical reason for it that I can see. Basically, you have to misuse this shared page to get the functionality- because you can set up a shared page with just one person - which begs the question: why bother making it different at all, other than to be annoying?

Anyway, at least now I know, and potentially others now searching for accurate information on this topic.

Thanks again,

John

1 additional answer

Your answer

John Adams 20 Reputation points

2026-09-18T15:28:45.7433333+00:00

Hi James,

Thanks for the clarification here. I think its incredibly frustrating that lack of clarity exists in the current materials- even in the one you linked, it's not very direct about this specific functionality and it's limitations.

Also, its incredibly frustrating that the functionality isn't bridged across - why wouldn't the functionality be in both products? There's no logical reason for it that I can see. Basically, you have to misuse this shared page to get the functionality- because you can set up a shared page with just one person - which begs the question: why bother making it different at all, other than to be annoying?

Anyway, at least now I know, and potentially others now searching for accurate information on this topic.

Thanks again,

John

Answer 1

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