Ms Word says sorry we couldn't open https //d.docs.live.net/d67de9bfaa7bcda0

Bryan Mooney 0 Reputation points
2026-09-18T13:14:11.8666667+00:00

I have a Microsoft Word 365 file that I can't open. I get the message: Sorry, we couldn't open https //d.docs.live.net/d67de9bfaa7bcda0

Any thoughts on how I can retrieve this file?

Microsoft 365 and Office | OneDrive | For home | Windows
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  1. AI answer

    2026-09-18T13:14:30.16+00:00

    Try these recovery paths in order:

    1. Open the file from inside Word instead of from the recent link.
      • In Word, select File > Open > Browse.
      • Go to the file location and select the document.
      • Select the arrow next to Open and choose Open and Repair.
      • This can recover a damaged Word file.
    2. If the file is stored in OneDrive, check whether OneDrive storage is full.
      • If OneDrive is full, the document may open read-only and changes cannot be saved until storage is under the limit.
      • Check available space from the OneDrive icon in the notification area and choose Manage storage, or sign in to OneDrive on the web and review used space.
    3. If Word reports the file type is blocked or the file still will not open, try recovery from the Open dialog.
      • In Word, select File > Open.
      • Select the file once.
      • In the Open dropdown, choose Recover Text, then select Open.
      • If it opens, save it as Word Document (.docx).
      • Formatting may change during this process.
    4. Install the latest Office updates.
      • In any Office app, on the Help menu, select Check for Updates.
      • Turn on Automatically keep Microsoft aps up to date.
      • Select Update and install all available updates.
      • Then try opening the document again.
    5. If the problem is with a SharePoint or OneDrive-based open path, try opening the document from the web location directly or download a copy to the local drive and open that copy in desktop Word.
    6. If the file may be corrupted and none of the above works, look for another version from backup or AutoRecover/AutoSave history if those were enabled.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Ferdinand Nanalig 33,145 Reputation points Independent Advisor
    2026-09-19T00:01:06.9366667+00:00

    Hi, let me help you.

    Please try to sign in at onedrive.live.com with the account that owns that ID and see if the file is actually there. If it is, download a copy and open it locally, which bypasses the broken link entirely. If it's not there, check the recycle bin and the "Shared" section.

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