Switching a microsoft 365 subscription from Dell to microsoft

A Microsoft 365 subscription bought through Dell is managed by that third-party provider, not transferred to Microsoft directly.

What to do:

1. Check where the current subscription is managed at account.microsoft.com/services.
   • If Manage, Cancel, or Change payment options are limited or missing, the subscription is managed by Dell or another third party.
2. Cancel or turn off renewal with Dell, because third-party providers handle billing changes, renewals, and cancellations for those subscriptions.
3. Buy the new Microsoft 365 subscription directly from Microsoft using the same Microsoft account as the current subscription.
4. The Dell subscription will continue until it expires, and the new Microsoft-billed subscription should then reflect on that same account.

Important points:

• Microsoft cannot transfer an existing Microsoft 365 subscription from one Microsoft account to another.
• If switching to a Microsoft-managed subscription from a third-party seller, the practical path is to stop renewal with the third party and then purchase directly from Microsoft.
• If the subscription was purchased from a third party, Microsoft cannot cancel, refund, or modify billing for it.

• Manage my Microsoft 365 subscription
• Switch between Microsoft 365 subscriptions
• Transfer a Microsoft 365 subscription to another account
• Switching from a Microsoft annual subscription with Dell to Microsoft directly - Microsoft Q&A