Microsoft 365 Family active but storage remains 5 GB instead of 1 TB

familie Goosen 0 Reputation points
2026-09-18T12:20:58.4666667+00:00

My account has an active Microsoft 365 Family subscription, I am the subscription owner and the subscription appears correctly under my account.

However, under Microsoft Storage my account still shows only 5 GB of available storage instead of the 1 TB OneDrive storage that is included with Microsoft 365 Family. The storage page currently shows less than 0.1 GB used out of 5 GB.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
0 comments

1 answer

Sort by: Oldest
Most helpful Newest Oldest
  1. EmilyS726 268.8K Reputation points Independent Advisor
    2026-09-18T12:53:55.21+00:00

    Hello,

    Has it been 48 hours yet since you purchased the subscription? If not, it can take up to 48 hours for the changes to be reflected in your account?

    If it has been more than 48 hours, you would need to contact Microsoft billing support.

    To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.