Recover an old hotmail account

Question

Recover an old hotmail account

Ginger Kitty 0

I'm trying to sign into an old account that's still active, but I forgot the password and it send the verification to a phone number that I haven't had in 25 years. I've forgotten the answer to the security question, too. I would like to get this account back because people are still sending emails to that account. What do I have to do to recover this account with my new phone number?

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2 answers

Your answer

Answer 1

Onyx Is here 4,930 Independent Advisor

Sorry to hear you're having trouble.

As well as the information already provided I wanted to mention that once you've submitted any form, either for password reset or account access, please be sure to keep an eye on your email including the junk/spam folder for a response.

You can read more about the Sign In Helper via this link https://support.microsoft.com/en-us/accounts-billing/manage/microsoft-account-sign-in-helper

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Answer 2

To recover the account, use the Microsoft account recovery flow and replace the old security info during sign-in.

Start at Reset password and select Forgot password?
Enter the Hotmail/Outlook account and select Next.
When asked to verify identity, if the only option is the old phone number or an unrecognized method, select I don't have any of these.
Follow the prompts to replace the security info.
After the security info is replaced, there is a 30-day wait before sign-in is allowed with the new security info.

Important details:

If the password is forgotten and there is no access to any current security info, submit the account recovery form.
Fill in as much detail as possible. Helpful details can include old passwords, exact email subject lines, contacts, and other account history.
Complete the recovery form from a device and location previously used with that account if possible.
If the account has two-step verification enabled and there is no access to any alternate verification methods, support agents cannot reset it or change account details.
If the account has not been signed in to for more than 2 years, it may have been deleted.

If the username/password are no longer recognized even after checking the account name carefully, use Recover your account. If it still says the account cannot be found, use Contact support and report that the username has stopped working.