Someone hacked into my microsoft account, and put their email onto the account and deleted my microsoft accounts! please help!

izzy Harrington 0 Reputation points
2026-09-18T06:26:32.7366667+00:00

Hello, My Microsoft accounts got hacked into and they changed to someone else's email that I have no idea who they are. please help me or send this to the right people to help me out please!

Windows for home | Windows 11 | Accounts, profiles, and login
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  1. GsN5034 - IA 76,990 Reputation points Independent Advisor
    2026-09-18T07:05:31.81+00:00

    Hello,

    It appears that the hackers removed your email address (alias) from your Microsoft account and replaced it with their own. When an alias is removed in this way, the email address may be permanently deleted. If it belongs to a Microsoft personal email domain, it cannot be linked to another Microsoft account or recreated.

    To help prevent this from happening, Microsoft always recommends protecting your account with a strong, unique password and enabling two-factor authentication. This adds an extra layer of security because, even if someone knows your password, they would still need a second verification method, such as a security code or the Microsoft Authenticator app, to sign in.

    In this case, since the account has been deleted, you cannot use the standard account recovery form.

    Instead, contact the Xbox Account Recovery team, which handles compromised accounts even when the email address has been changed. Be sure to provide all required details accurately when you submit the form.

    Recover your Microsoft account

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  2. AI answer

    2026-09-18T06:26:49.82+00:00

    Use the official hacked-account recovery flow immediately:

    1. Start the Microsoft sign-in helper and enter the original email address or phone number for the compromised account. The tool can show self-help options or offer the chance to talk to an agent.
    2. Before changing any password, run a full malware scan on the PC:
      • Open Windows Security
      • Go to Virus and threat protection
      • Select Scan options > Full scan > Scan now
    3. If access is regained, change or reset the password right away and use a strong password.
    4. After access is restored, review account settings that attackers commonly change:
      • Connected accounts
      • Forwarding
      • Automatic replies
    5. Review recent sign-in activity on the Security basics page. If unfamiliar activity appears, use This wasn't me or Secure your account.
    6. Add another way to sign in or verify identity in Advanced security options so recovery is easier if this happens again.

    If the attacker changed the sign-in email and normal recovery no longer works, use the Microsoft account recovery form or contact Microsoft Support through the support contact flow. Support can route the case correctly, but support agents are not allowed to send password reset links or change account details directly.

    If the account is temporarily blocked because of unusual sign-in activity, use the Sign-in Helper to unblock it.

    Do not post the attacker’s email address, passwords, recovery codes, or billing details publicly.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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