scammed or not!!

Barbara Lee 0 Reputation points
2026-09-18T06:02:49.4533333+00:00

Paid renewal on the 31Aug 2026. Account showing in the red.18/9/2026

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. DaveM121 933.9K Reputation points Independent Advisor
    2026-09-18T06:38:37.09+00:00

    1

    Log into any Microsoft account you may have on this link, are you able to find an active Microsoft 365 subscription, if not, click Billing on the left, are you able to find your subscription payment and if so, is that indicated as processed correctly.

    https://account.microsoft.com/services/

    2

    If you are unable to find your subscription payment, using any Microsoft account you may have, try using the steps they provide on this link to find out that payment.

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    2

    If you are still unable to resolve the subscription payment problem, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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  2. AI answer

    2026-09-18T06:03:03.7766667+00:00

    If payment was already made on 31 Aug 2026 and the Microsoft 365 account still shows a red renewal/payment warning on 18 Sep 2026, first verify the subscription status on the Microsoft account Services & subscriptions page using the same Microsoft account that was used to renew.

    • If recurring billing is on, the page shows the next renewal date.
    • If recurring billing is off, the page shows the expiration date.

    If the renewal is shown correctly there, but Office apps still show Renew your subscription or Subscription expired, close all open Microsoft 365 apps and open them again. Signing in again with the Microsoft account tied to the subscription may also be required.

    If the warning is coming from an email rather than from the Microsoft account page or Office apps, treat it as suspicious. Scam messages often use awkward wording, odd date formats, strange phone-number spacing, and fake urgency. Do not call numbers in the message, click links, or open attachments.

    If the account page does not show the paid subscription, the payment may be tied to a different Microsoft account or to another seller. In that case, check order history for the account used to purchase, and if needed contact Microsoft Support through the official support flow.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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